AddressResponsibilities:
Job Responsibilities
- Contacts customers via email and phone and establishes reason for past due account and promise to resolve.
- Researches accounts prior to initiating debtor contact (examining historical data & past resolution efforts).
- Records resolution effort notes in the accounting software.
- Develops and maintains a positive working relationships with all customers and internal teams
- Involves Customer Success team on all invoices over 30 days past due without a promise to payment.
- Evaluates past due invoices over 60 days for interest and/or suspension of services.
- Meets with Internal Customer Success Team weekly to discuss resolution.
- Escalates disputed amounts to management for resolution.
- Recommend accounts for write-off or bad-debt reserve
- Other duties and projects, as assigned.
Position Requirements:
The successful candidate will possess business operations experience and skills, leadership and management expertise, analytical and critical thinking skills, attention to detail. Additionally, the ideal candidate should possess the following:
- High School diploma or equivalent (college degree preferred, but not required);
- 2+ years of relevant experience in a business operations role in a fast-paced organization;
- Previous account resolution/collection;
- Self-starter, comfortable with telephone communication;
- Ability to work independently
- Strong communication skills
PHYSICAL DEMANDS
Physical Requirements: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
