Collections Manager

Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.
We are looking for a Collections Manager responsible for the specific duties listed below.
Your specific duties will include:

• Manage, coach, develop and train associates to achieve expected departmental results and ensure adherence to company policies and procedures and provide feedback when needed.
• Coordinates activities of collectors which may include auto dialer and/or list strategies to maximize collection effort.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Review accounts that have been referred for repossession and legal actions against debtors.
• Assist associates with collection activities in difficult cases and recommend collection techniques.
• Effectively manage a team of non-exempt associates maintaining unity among employees and resolves grievances.
• Compliant with Collection Standard of Conduct and all company policies and procedures.
• Investigate, resolve, and respond to escalated customer issues in addition to general escalated issues.

Specific qualifications for the position include:

• One year minimum supervisory experience plus three to five years collections experience.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.