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SalaryPreferred Qualifications:
- Ideal candidate will have excellent communication skills and be comfortable making 45-50 outbound calls daily
- Candidate will understand how to navigate difficult conversations with ease and enjoy problem solving and building trust and relationships to get the job done
- Hospitality, Retail, or Customer Service driven backgrounds could be an excellent fit for these openings. No direct call center or collections experience necessarily required.
- This candidate will/must be able to multi-task and toggle between multiple computer programs at a time
Benefits Include:
- Competitive pay starting at $21/hr based on experience
- Annual raises based on performance
- $1k Sign-on Bonus available contingent on performance & attendance
- Monday-Friday 8a-5p or 9a-6p; NO weekends, NO holidays!
- Benefits available after 90 days of employment
- Monthly training classes! On the job, personal training for 2 weeks with ongoing coaching on the floor.
Job Summary
Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.
Major Tasks, Responsibilities, and Key Accountabilities
- Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
- Receives payments and posts amount paid to customer account.
- Documents information about financial status of customer and status of collection efforts.
- Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
- Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
- Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
