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SalarySales Associate: Hive Collections
Position Summary:
Responsible for creating a first-rate client experience through superior sales and service. Mindset, actions, and behaviors reflect a sales maker versus a sales taker.
Position Expectations:
Provide a positive customer experience, being confident, intuitive, and directive
Welcome customers immediately with sincerity and enthusiasm, and create a warm and welcoming experience
Maintain an active floor presence, demonstrating availability and openness to the customer
Engage customers with an intuitive approach to determine their needs
Team up with other salespeople to best serve the client's needs
Provide an exceptional fitting room experience
Return to the fitting room often to check in on the customer and remove unwanted items
Provide relevant fashion advice, product knowledge, and recommendations
Bring additional merchandise to complete the customer's look
Complete the customer experience with an accurate and efficient checkout
Demonstrate accuracy and efficiency at the point of sale
Add accurate customer information on a regular basis
Fold, wrap, or hang the customer's purchase meeting Hive's wrapping standard
Send professional thank-you notes to your customers
Outreach to support in-store and online sales, and invite customers to special events when appropriate
Be gracious in accepting returns and turn them into a sale when possible
Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor
Maintain the store when customers are not present including receiving shipments, stocking, and maintaining displays
Complete projects and tasks accurately and in a timely manner
Follow inventory procedures
Support driving sales and gross margin performance
Competencies:
Provide exceptional service to the customer through professionalism, ownership, and initiative
Handle requests and daily tasks courteously and productively, using appropriate language and tone of voice
Show your willingness to be of assistance and take initiative in finding creative solutions when faced with obstacles
Maintain a well-groomed appearance and follow dress code guidelines
Seek ways to improve your own performance
Show commitment to the team through collaboration and positive, proactive communication
Demonstrate reliability, flexibility, and openness to change
Raise concerns in a timely, constructive, and appropriate manner
Actively listen to other points of view, and share thoughts and ideas in order to reach a common understanding
Resolve conflict proactively with clear and direct communication and be open to receiving constructive feedback
Demonstrate productivity, using time efficiently and effectively to deliver strong results
Handle and follow through on all employee and customer interactions in a solution-focused and timely way
Approach tasks and deadlines with a sense of focus, urgency, and attention to detail
Deliver high-quality work, communicate ongoing progress, and show accountability
Prioritize tasks and projects efficiently without negatively impacting service
Be accountable for information covered in the Hive Code of Conduct
Demonstrate honest and ethical behavior
Work scheduled shifts, demonstrate flexibility when schedule changes are necessary and notify your manager prior to your shift if you are delayed or unable to work
Record all time worked promptly and accurately
Follow all safety guidelines
Safeguard sensitive, private, and confidential information
Physical Requirements:
Ability to lift and mobilize small to medium items, up to 15 lbs. while utilizing appropriate equipment and safety techniques
Ability to maneuver effectively around the floor, stock room, and cash wrap
The position entails prolonged standing
Job Type: Full-time
Pay: $17.11 - $20.60 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work Location: In person
