Hive for Kids Sales Associate

Position Summary:

Responsible for creating a first-rate client experience through superior sales and service. Mindset, actions, and behaviors reflect a sales maker versus a sales taker.

Position Expectations: 

• Provide a positive customer experience, being confident, intuitive, and directive 
• Welcome customers immediately with sincerity and enthusiasm, and create a warm and welcoming experience 
• Maintain an active floor presence, demonstrating availability and openness to the customer 
• Engage customers with an intuitive approach to determine their needs 
• Team up with other salespeople to best serve the client's needs 
• Provide an exceptional fitting room experience 
• Return to the fitting room often to check in on the customer and remove unwanted items 
• Provide relevant fashion advice, product knowledge, and recommendations  
• Bring additional merchandise to complete the customer's look  
• Complete the customer experience with an accurate and efficient checkout 
• Demonstrate accuracy and efficiency at the point of sale  
• Add accurate customer information regularly   
• Fold, wrap, or hang the customer's purchase meeting Hive's wrapping standard 
• Send professional thank-you notes to your customers  
• Outreach to support in-store and online sales, and invite customers to special events when appropriate 
• Be gracious in accepting returns and turn them into a sale when possible  
• Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor 
• Maintain the store when customers are not present including receiving shipments, stocking, and maintaining displays  
• Complete projects and tasks accurately and promptly 
• Follow inventory procedures 
• Support driving sales and gross margin performance 

Competencies:

• Provide exceptional service to the customer through professionalism, ownership, and initiative 
• Handle requests and daily tasks courteously and productively, using appropriate language and tone of voice 
• Show your willingness to be of assistance and take initiative in finding creative solutions when faced with obstacles 
• Maintain a well-groomed appearance and follow dress code guidelines 
• Seek ways to improve your performance 
• Show commitment to the team through collaboration and positive, proactive communication 
• Demonstrate reliability, flexibility, and openness to change 
• Raise concerns in a timely, constructive, and appropriate manner 
• Actively listen to other points of view, and share thoughts and ideas to reach a common understanding 
• Resolve conflict proactively with clear and direct communication and be open to receiving constructive feedback 
• Demonstrate productivity, using time efficiently and effectively to deliver strong results 
• Handle and follow through on all employee and customer interactions in a solution-focused and timely way 
• Approach tasks and deadlines with a sense of focus, urgency, and attention to detail 
• Deliver high-quality work, communicate ongoing progress, and show accountability  
• Prioritize tasks and projects efficiently without negatively impacting service 
• Be accountable for information covered in the Hive Code of Conduct 
• Demonstrate honest and ethical behavior 
• Work scheduled shifts, demonstrate flexibility when schedule changes are necessary, and notify your manager before your shift if you are delayed or unable to work 
• Record all time worked promptly and accurately  
• Follow all safety guidelines 
• Safeguard sensitive, private, and confidential information  

Physical Requirements:

• Ability to lift and mobilize small to medium items, up to 15 lbs. while utilizing appropriate equipment and safety techniques 
• Ability to maneuver effectively around the floor, stock room, and cash wrap 
• The position entails prolonged standing