Collections Account Manager

Are you looking for a change of scenery and feel underappreciated in the workplace? Buffalo Auto Acceptance (BAAC) is looking for a dynamic Account Manager to add to our team. Our company is growing and offers competitive hourly pay, generous health care allowance, paid vacation, 401K and more!

*Candidates must be available to work until 6PM Mon, Thurs and Fri. Until 5PM Tue and Wed. Some Saturdays until 4PM - based on team schedule

Job Summary:

• Telephone - Develop relationships with customers over the phone, helping them with any payment processing or program questions they may have
• Provide customer service and work with customers when problems arise
• Interacting with sales team and service department to resolve any potential client issues
• Contact insurances companies to verify customer coverage
• Verify accuracy of customer information, vehicle paperwork and funding documents. Updating any misinformation you may see, including names entered as appears on ID and vehicle sale information (sale price, 1st payment date, term, tax rate, fee, vehicle info and trade allowance / lien payoff if applicable). Ensure all employment, reference and insurance information is entered and correct
• Collections - Collect payments from any customers that owe outstanding balances
• Filing
• Facilitate moving/purging of files as needed
• Obtaining customer signatures as needed for deferments, modifications, etc.
• If scheduled to close, lock up the building with your security code
• Maintain a professional appearance, attitude and a neat work area
• Perform other duties as assigned or needed
• Must be available to work some nights until 7PM and must be available on Saturdays until 4PM
• Proficient in Microsoft Office
• Must have the ability to multitask

Job Type: Full-time

Pay: Hourly Rate + Monthly Performance Bonus

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday (Some Saturdays with a day off during that week)

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Paid Training:

• Yes

Management:

• Store Manager

Typical start time:

• 9AM

Typical end time:

• 6PM

Company's website:

• https://buffaloaac.com/

Work Remotely:

• No