Collection Specialists

Join our dynamic team at a leading National Collection Agency headquartered in Lexington, Kentucky! We're thrilled to offer immediate openings for Telephone Account Representatives to work remotely from home. Are you a self-motivated individual seeking to be part of a thriving company? Do you possess the skills to effectively collect delinquent debts, including Medical, Telecom, and Commercial accounts, exclusively over the phone?

As a Collection Specialist, you will play a crucial role in maintaining the financial health of our organization by effectively managing accounts receivable and ensuring timely payment from clients. You will be responsible for communicating with customers to resolve outstanding debts, negotiating payment plans, and implementing strategies to minimize overdue payments. The ideal candidate will possess excellent communication skills, strong negotiation abilities, and a proactive approach to problem-solving.

Responsibilities:

• Follow-up on overdue payments and outstanding invoices.
• Negotiating payment arrangements.
• Investigating and resolving discrepancies in payments or billing issues.
• Maintaining accurate records of calls and payment status.
• Complying with all applicable regulations and legal requirements governing debt collection practices.

Qualifications:

• Proven experience working in collections, accounts receivable, or a similar financial role.
• Excellent negotiation and persuasion skills.
• Exceptional verbal and written communication abilities.
• Ability to work independently and prioritize tasks effectively.
• Proficiency in using collection software.
• Attention to detail and accuracy in record-keeping.
• Ability to remain calm and professional when dealing with challenging or confrontational situations.
• Familiarity with debt collection laws and regulations.

The ideal Collection Specialist should have essential qualities for success. Strong analytical skills drive the development of effective collection strategies, while a results-oriented mindset ensures proactive efforts to meet targets. Resilience and adaptability help navigate challenges, while upholding integrity and ethical conduct is crucial for maintaining trust.

We offer competitive starting hourly wages complemented by an uncapped bonus/commission structure paid out monthly. Additionally, we provide subsidized Medical, Dental, and Vision coverage, along with a robust 401K program after one year of employment. Enjoy accruing Paid Time Off on a bi-weekly basis.

This full-time position requires a 40-hour work week with flexible scheduling between 8:00 am and 7:00 pm EST. Applicants must be at least 18 years old and hold a minimum of a High School Diploma. As a key part of our team, you must demonstrate initiative and articulate effectively when communicating with delinquent accounts over the phone.

Our company is experiencing rapid growth, offering numerous positions for ambitious individuals. If you have previous collection experience and seek a rewarding opportunity to leverage your skills for personal and professional advancement, we invite you to explore the possibilities within our organization.

ARE YOU READY TO JOIN OUR TEAM?

If you can provide exceptional customer service over the phone and feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!