Credit And Collections Specialist

JOB DETAILS

This is a hybrid role working out of the corporate office in Cary, NC 1-2 days a week or as needed.

DUTIES AND RESPONSIBILITIES

As a Credit and Collections Specialist, you will play a crucial role in the financial management and debt recovery process for our organization. You will be responsible for analyzing and managing accounts receivable, ensuring timely payments, and minimizing bad debt losses. This position will focus on our strategic and national accounts portfolio offering an excellent opportunity to work cross functionally across the organization.

• Communicate with clients in a professional and empathetic manner to discuss overdue accounts, negotiate payment plans, and resolve outstanding issues
• Navigate collection software to monitor accounts receivable to identify overdue accounts
• Ability to perform simple account reconciliation:  Investigate and work with other departments within the organization to resolve disputes and discrepancies related to billing, invoices, and payments
• Provide excellent customer service and address customer inquiries promptly and professionally
• Maintain accurate and up to date records of interactions and customer contact and collection efforts

• High school diploma or equivalent (Bachelor's degree in finance, accounting, or a related field may be preferred)
• 2+ years of previous experience in Credit and Collections, accounts receivable, or a similar financial role
• Strong knowledge of accounting principles, credit analysis, and financial reporting
• Excellent communication skills
• Strong problem solving skills and an analytical mindset
• Strong negotiating skills with the ability to resolve disputes in a professional manner
• Attention to detail and strong organizational skills
• Intermediate knowledge of MS Office Suite applications
• Knowledge and experience with various financial/accounting software packages

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.