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SalaryRev up your career. Control your income and your future.
Medical Collection Call Center Representative (Experienced or Trainee):
Please note – while this position can work from home, candidates must be residents of Wisconsin, Kansas or Georgia to be considered.
RevCycle has been in business for over 30 years with an average staff tenure of 7 years. Our people centric business model focuses on strong client and patient solutions which accomplish win-win outcomes.
What you will do as a Collections Call Center Representative:
In this position you will contact consumers who are struggling with past due medical bills and set up payments. People who are successful in this role enjoy speaking with many people throughout the day. They are great listeners, care about others, and enjoy helping them solve worrisome problems. Following each call, the consumer is provided an opportunity to applaud you for handling their matter with dignity and respect. There are three collector levels to advance through plus management opportunities are nearly all filled from within.
Trainees start with an hourly rate of $20 in classes led by experts with decades of combined experience. You will learn the basics (technology, client standards, account codes, asking for payment). Then you will start helping consumers pay their past due medical obligations. Most trainees graduate in ~60 days.
Intermediate Collector has basic experience refining more advanced negotiation and settlement techniques and learn how to manage a portfolio of accounts. Average annual pay $45,000 including wages and commission.
Advanced Collector operates their portfolio largely independently and demonstrates consistently strong KPI and recovery performance. Average annual pay $60,000-$70,000 including wages and commission.
Master Collector is a status which may be applied for once consistent, top performance has been demonstrated over time. It is the highest-level RevCycle collector and a great career option for those who want to earn maximum income without management responsibilities. Average annual pay $70,000-$100,000 including wages and commission
Your success and growth is supported by training and management, but driven by you. All post training collection roles have a blended compensation program that includeshourly wage and regular production-based commission/bonus potential with no cap. Work from your home or in our Marshfield, WI office.
- Monday through Friday (8AM-5PM CST) FT schedule, your nights and weekends are yours!
- Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which keeps items most important to you (i.e., Dr., clinic, meds).
- Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
- Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment
- 401K
- Company shares profits through a discretionary bonus giving awardees the option to put all or some of it into 401k or take it at time of award.
- Previously demonstrated experience working with customers successfully resolving challenging situations is required.
- Highly developed, professional communication skill suitable for conflict resolution is required.
- Ability to self-manage in a remote office when working from home is a must as is attendance when scheduled. No absences are allowed during training.
- Remote employees must have a private workspace and fast, reliable internet. The company provides required equipment.
