Coffee And Gift Shop Retail Service Representative- Morning Shift

Department: 38019807 Mercy Gift Coffee Shops
Shift: Day (United States of America)
Hours: 20
Contract: Non-Union
Weekend Rotation: None
Job Profile Summary: Works to ensure the smooth and orderly operation of our Retail Shop by providing a quality selection of products and/or food and beverage items, and exceptional customer service. Keeps the shop clean and organized.
Job Description:

Principle Responsibilities

• Daily operation.
  • Completes product displays to best showcase merchandise.
  • Maintains attractive shopping environment by keeping working area clean.
  • Maintains clean food prep and service area if applicable.
  • Documents safe food handling practices if applicable.
  • Keeps stock room clean and organized.
  • Responsible for daily operation of online website sales.
  • Call in special (flower) orders as needed.
• Customer service.
  • Greets and provides sales assistance to retail customers.
  • Answers phone during business hours.
  • Accepts payment, processes credit card information, or makes change for cash purchases.
  • Processes credit card returns as needed.
  • Accurately process online sales and telephone orders.
  • Resolves common costumer complaints, questions, or issues independently.
  • Answers online customer questions.
• Stocking inventory.
  • Stocks merchandise as needed.
  • Prices and marks merchandise.
  • Checks in product as it is received while comparing products to the original invoice. Identifies and reports if any damaged product is received.
  • Performs random pricing checks to ensure accurate pricing of merchandise.
  • Conducts daily inventory of merchandise and/or food and beverage supplies, and orders product as needed.
  • Tracks inventory per departments tracking process.
• Opening and closing responsibilities.
  • Manages cash register.
  • May participate in the daily cash deposit, including balancing cash and credit card receipts with register.
  • Prior to opening, prepares for the daily operation, which may include food, coffee, and/or menu preparation.
• Volunteer oversight.
  • Instructs and assists volunteers as needed.
  • Trains volunteers in the daily operation of the retail shop as needed.
  • Other duties as assigned.

Job Requirements

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• 0 to 2 years experience in retail/customer service preferred
• 0 to 2 years experience at a coffee shop or other related food service preferred

Physical Demands
Medium Work:
Lifting weight Up to 50 lbs. occasionally, Up to 25 lbs. frequently

Additional Job Description:

Start Time 6:30am

8 or 5 Hour Shift depending on business need

2-4 Days per week Monday-Friday