Gift Shop Representative - Carilion New River Valley Medical Center

Assists with displaying and selling of merchandise. Responsible for operating cash register to compute sales. Provides general retail support and customer service. May handle low scale product buying. Responsible for daily stocking of merchandise. Assists in daily operations of Gift Shop to maintain regular business hours. Assists Gift Shop Lead with back office procedures (i.e. POS item entry, purchase orders, merchandise receiving, back office staging). Practices the Serve-U philosophy.

• Practices good salesmanship to up sell products while modeling SERVE-U behavior.
• Provides assistance with daily operations including staffing shop in the absence of volunteers.
• Assists with training new staff and volunteers. Instructs volunteers on sales and customers service skills. Maintains communication notebook as information tool for volunteers and staff.
• Coordinates with Gift Shop Lead for data entry on Point of Sale system (POS) including assisting with data organization, item entry, and merchandise receiving.
• Coordinates with staff members to develop and oversee timely store displays, as well as product marketing and timely (e.g. within 48 hours of receipt) merchandise delivery to the sales floor. Assists with aisle maintenance: check-in and marking merchandise as needed, sorting cards and magazines, stocking shelves, routine dusting, transporting, lifting & unpacking boxes, and inventory. Assists volunteers with shop operations during work hours.
• Verifies cash drawer amount received at start of shift; reconciles drawer money at end of shift, accurately records credit card transactions, and reports and post-voids transactions. Performs payroll deduct transactions. Cashed-out at end of shift to ensure register drawer balances with tape amount. Provides quick, accurate and complete transactions. Counts and balances daily sales receipt. Processes credit card transactions. Responsible for cash in own register. Accept monies and returns correct change.
• Other duties as assigned (merchandise stocking to ensure par levels, floor assistance in merchandising, flower ordering, etc.)

What We Require:

Education: High school diploma or GED required; Associate’s Degree preferred in business or related field.
Experience: Minimum two (2) years retail & customer service experience required. Data entry skills a must.
Other Minimum Qualifications: High level of customer service and a positive sales approach required. Must possess flexibility in work schedule and be dependable, particularly during seasonal sales periods (i.e. Christmas, Valentine’s Day, Easter, Thanksgiving, etc.) Should possess high level of organizational skills and be able to multitask. Creative skills important for POS displays and overall shop look. Ability to work in fast-paced, stressful retail environment important. Effective interpersonal, communication and teamwork skills required.

About Carilion

This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.