Co-Op, Data Analytics & Insights

Job Description:
The Role
Are you a current undergraduate or graduate student looking for a 6 month co-op opportunity to work across diverse data sources (e.g., customer attributes, transactional history, digital activity, phone call recordings, research surveys, etc.) to uncover key patterns to drive strategic decisions? Are you ready to translate data into insights that drive business decisions? If yes, come join a world-class analytics and research team and work in agile way to help teams create the best customer experiences in the Financial Services industry.
THE EXPERTISE WE'RE LOOKING FOR

• Coursework in a quantitative / technical field such as engineering, economics, statistics, computer science, operations research, data science or analytics.
• Exposure and working ability with to some programming / database querying tools (R, Python, SQL, etc...) and data visualization tools (Tableau, PowerBI)
• Familiarity with the tools, methods and techniques to wrangle and use structured and unstructured data
• Passion for knowledge, continuous learning and tackling multi-disciplinary projects through participation in hackathons, Kaggle competition, and similar efforts.

THE PURPOSE OF YOUR ROLE
During your co-op you will employ your developing analytical skills on an agile inter-disciplinary team in the Personal Investing business at Fidelity. You will learn to analyze customer behavior at every touch point (web, mobile, IoT, phone, branch, etc), tied to customer attributes/preferences and customer outcomes.
THE SKILLS YOU BRING

• You bring structured thinking, a data-driven approach, and a collaborative spirit to learn from peers and effectively engage business partners
• You are able to independently conduct analytics (with coaching and mentoring) that generates the actionable insights needed to understand Fidelity customers
• You bring passion to your work and operate with a sense of purpose and professionalism
• You are intellectually curious, take initiative, and want to continue to proactively learn new skills

THE VALUE YOU DELIVER

• You help inform customer experience and product development teams with data-driven insights to enable objective, informed decision
• You deliver learning agendas that tackle the critical business questions to support business decisions and actions with pace
• You are constantly finding opportunities to provide more insightful analysis through improving your skills and Data Analytics and insights capabilities

HOW YOUR WORK IMPACTS THE ORGANIZATION
CKSI (Customer Knowledge & Strategic Insights Group) is an analytics and research group with a mission to proactively anticipate and predict our clients' needs and future behaviors using Data, Analytics, Customer Research and AI Solutions, so we can deliver a more valuable client experience and generate stronger lasting relationships.
By being a part of the Analytics & Insights Chapter in CKSI you and your work are playing a meaningful role in powering Fidelity's future.
Certifications:
Category:
Administration