Cnb Bank Debit Card Associate - Hybrid

Job Type
Full-time
Description
The Debit Card Associate supports the bank's frontline and clients in addressing Debit Card related inquiries. They are required to have magnificent communication skills and optimally facilitate communication with Debit Card vendors, clients, and employees regarding inquiries and resolution of issues.
Below is a list of essential job functions. Additional responsibilities may be assigned in the position.
PROVIDE IMPROVED CLIENT SERVICE
Continually meet client and coworker expectations and established goals and objectives by serving clients and coworkers under the guidelines of Bank service standards. Discover client needs, develop solutions, and implement plans to exceed client goals and expectations. Find a way to say yes! Respond to inquiries, manage complaints, and resolve problems to provide an unforgettable banking experience.
FOSTER OUR CULTURE
Possess and display a positive approach in managing change, while demonstrating excellent communication skills through effective conversations and collaboration. Be the source of outstanding client and employee experiences. Seek opportunities to support volunteerism in the local community's awareness events, increase our outreach, and foster new business.
EMBRACE TECHNOLOGY AND CHANGE
Embrace change and new technology in order to stay up to date with competitor. Display a willingness to adopt new technology and learn new software systems to support bank endeavors when applicable.
FOCUS ON ACCURACY AND ATTENTION TO DETAIL
Considering ensuring high quality experiences for clients and employees, this employee position will be held accountable to perform an assigned list of daily responsibilities accurately and with strong attention to detail. This includes Debit Card maintenance, processing applications, card ordering, preparing customer letters, and processing disputes. Associate must possess good time management skills, organizational skills, and strength to prioritize when called upon.
SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES
Take advantage of training and learning opportunities presented to further increase knowledge of the system and other eSolutions products and services including credit cards, internet banking, and mobile banking. Seek out training opportunities to stay up to date with applicable regulations. Continue professional development by voluntarily participating in elective courses, webinars, and off-site seminars. Opportunities to advance within the role include a promotion in advancement to next associate level.
Requirements
QUALIFICATIONS, EDUCATION, AND EXPERIENCE To perform this job successfully, an individual is encouraged to perform each crucial job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.
LANGUAGE SKILLS: We request employees being capable to read, comprehend, and interpret documents. Must possess professional communication and social skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization for consideration. Ability to communicate to clients directly and effectively is incredibly applauded.
TECHNOLOGY SKILLS: All employees must have at least some knowledge to use telephone systems and possess good digital literacy specifically, email, internet and intranet use. Prior experience or work ethic for core transaction system, Debit Card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties will be greatly appreciated by everyone.
MATHEMATICAL SKILLS: For this position, all applicants must lead the power of being able to add, subtract, multiply, and divide in all units of measure. Additional suggestions include apprehension to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form is required. Solving exciting problems involving several variables in a standardized situation is a major demand.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: Representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully achieve the expectations of our company.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position operates in a professional office environment with considerable time spent at a desk, using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interaction with others. Ability to travel on occasion.
BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match and profit-sharing program
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.
EOE/AA: M/F/Vet/Disability
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