Address
Form of work
SalaryCloud Solutions Architect III for state owned Genesys CX3 CCaaS Cloud solution. Responsibility will include installation, implementation, and configuration of the Genesys CX3 platform. You will work closely with resources and vendor resources for support and management of the platform. This position will serve as a technical resource for configuration of and integration of Enterprise Telecom Cloud solutions and supporting components for Genesys.
- Provides support and guidance to more junior team members, particularly for challenging and sensitive assignments.
- Provides support and guidance to team members, particularly for challenging and sensitive assignments.
- Assesses customer needs and makes configuration recommendations.
- Setup and configuration from a selection of Genesys products, as well as other select vendors, for our client base.
- Opens and/or manages vendor support tickets.
- Interacts closely with Project Management to deliver projects that are done on time and on budget.
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
8
Required
Telephony/VoIP experience with a focus on Contact Center applications
8
Required
Experience with a focus on cloud based contact center applications CCaaS
8
Required
Experience with Genesys CX Cloud installation, implementation and configuration
8
Required
Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform.
8
Required
Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc.
8
Required
Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms.
8
Required
Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS).
8
Required
Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security
8
Required
Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions.
8
Required
Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions.
8
Required
Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud.
8
Required
Ability to quickly adapt to changes in process, requirements, goals, and organizational change.
8
Required
Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.
8
Required
Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures.
8
Required
Prepares technical reports by collecting, analyzing, and summarizing information and trend.
8
Required
Provides engineering support for large-scale 24x7 operational environment, including off-hours
8
Required
Advanced verbal and written communication skills.
8
Required
Effective organizational, planning and time management skills.
4
Preferred
Work with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.)
4
Preferred
Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly
4
Preferred
Advanced database and presentation software skills.
4
Preferred
Advanced research, analytical, and problem solving skills.
4
Preferred
Genesys cloud certified
Job Type: Contract
Salary: $140.00 - $150.00 per hour
Schedule:
- 8 hour shift
Experience:
- Genesys: 10 years (Required)
- CCaaS: 9 years (Preferred)
- Cloud architecture: 10 years (Preferred)
Location:
- Texas City, TX (Required)
Work Location: Remote
