Clinical Radiology Representative

• Processes patients for registration and check-in for diagnostic testing.

• Organizes and processes patient paperwork (i.e.; registration forms, patient orders, MRI screening forms, consent forms).

• Receives and directs telephone calls.

• Prioritizes time so that next day’s/shift’s workload is organized; updates schedules.

• Maintains good relationships with patients and other employees.

• Remains flexible in accepting rotating schedules.

• Performs other duties as assigned. Is authorized to access contrast media.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Some knowledge of medical terminology; knowledge of filing systems; minimum typing speed of 45 words per minute.

Education and/or Other Requirements

High school graduate or equivalent. One or two years of clerical experience in scheduling and communications preferred.

Environmental Factors

Minimal exposure to irritating, unpleasant or hazardous elements or conditions.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Little or no physical effort or strenuous activity other than incidental walking, standing, bending and reaching, and carrying of light loads (1 to 15 pounds). Remains seated 75% of day.

Mental Demands

• While performing the duties of this job, the employee must be able to work under stress and adapt to changing conditions.

• Ability to adhere to strict confidentiality requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving – Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality – Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
• Concentration – Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
• Supervision – ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.