Clinical Program Analyst - Mental Health Parity (Remote in US)

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join US to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Maintain team policies, procedures, processes, and best practices to promote compliance with applicable laws and contractual obligations
  • Entering Unique Q’s and A’s into Response Tracker
  • Intake – mgmt, assignments
  • Monday Calls – prep and host
  • Coordinating Strat Investigations – scheduling calls, taking notes, ensuring follow up is completed
  • Maintaining the NQTL templates – Comm E&I, ASO, C&S, IFP
  • Member NQTLs- Annual review, updates and posting
  • As needed, reporting Team KPI data (volume of work supported by the team and sat survey results)
  • New process strategy calls - scheduling calls, taking notes, ensuring follow up is completed
  • Team Surveys – sending and tracking results
• Prepares and finalizes documents and reports for oversight/governance programs, compliance updates and applicable regulatory audits and filings
  • Oversee production, approval, and distribution of materials
• Function as a member of a self-directed team to meet specific individual and team performance requirements
• Collaborate with team/department members to identify and address issues related to documentation language or formatting
• Share ideas and techniques for optimal communication and/or documentation development; report concerns related to usability or accessibility to the appropriate team/department member for resolution

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience working in a government or healthcare environment with experience in compliance and/or legal
• Excellent verbal, analytic and communications skills; Demonstrated ability to communicate effectively
• Proven writing skills
• Solid problem-solving skills
• Extremely detail orientated with focus on quality/quality assurance
• Objective, collaborative approach; relationship builder who strives to build partnerships
• Excellent organizational and time management skills
• Excellent research and analytical skills
• Proven ability to manage multiple projects
• Intermediate or better proficiency using SharePoint, MS Word, MS Excel and MS PowerPoint
• Demonstrated ability to communicate effectively across multiple departments and with all levels of leadership
• Ability to work effectively and congenially with employees at all levels
• Ability to respond quickly to new instructions, situations, methods, and procedures
• Ability to manage competing demands on time

Preferred Qualifications:

• 5+ years of experience working in a government, healthcare, managed care or health insurance environment
• 5+ years of experience with regulatory filings and working with regulators
• Medicaid/Commercial insurance experience
• Awareness of Mental Health Parity Addiction and Equity Act

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.