Clinical Manager - Homeless Resource Center

Clinical Manager - Geraldine E. King Women's Resource Center
Schedule: Full Time
Pay: $65000 - $70000 / yr
Full-Time Benefits: Approximate benefits package value: $24,000+. Part-time staff are eligible for our Employee Assistance Program, retirement plan, and employee referral program.

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees, their spouses, and dependents.
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off
• Public Service Loan Forgiveness (PSLF) eligibility for qualifying employees

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person's life experiences can provide firsthand knowledge relevant to being successful in the work that we do.
Program Mission
To recognize and meet the distinctive needs women who are experiencing homelessness by providing shelter, case management, life skills training, connection to community services and resources with the ultimate goal of assisting all clients in obtaining safe and stable housing.
Position Summary
The Clinical Manager supports the WHRC mission through promotion of the Housing First model and providing daily program oversight including management of clinical and/or non-clinical staff; clinical oversight for case management, peer support specialists, and program services, as needed; and provide a safe and nurturing environment for clients in accordance with licensing, agency and contract standards.
Essential Duties

• Holds weekly Clinical Supervision meeting with housing case managers and peer support specialists to go over client cases and provide appropriate clinical direction and guidance.
• Oversee and/or participate in crisis intervention services, including medical, family and psychiatric emergencies.
• Oversee the training and implementation of evidenced based best practices such as motivational interviewing, stages of change, trauma informed practices and procedures, etc.
• Consistently monitor client flow between case managers and peer support specialists to assure client connection to ongoing supportive services, community connection, and housing focus.
• Collaborate with Management team to identify high shelter utilizers and clients with high/acute behavioral health needs to create strategies to assist clients through service engagement.
• Provide regularly scheduled supervision, performance evaluations, and disciplinary processes with direct reports.
• Oversee high acuity cases, assisting with referrals, clinical support, and interventions in collaboration with case management and management team.
• Review, on an ongoing basis, the clinical services offered at the Women's Resource Center and develop new programs and/or services as need emerges and assist in the integration of behavioral health.
• Participate in audits, site visits, and provide oversight that all client files and related paperwork is maintained in accordance with licensing and contract requirements and submitted in a timely manner.
• Attend work as scheduled and arrive at the designated time.
• Work must be performed on-site due to the need to provide direct client care and program support/oversight.

Secondary Duties

• Complete payroll, receipt coding and pay-related functions in a timely manner.
• Participate in Management On-Call Schedule.
• Maintain positive relationships with community entities, client family members, agency donors and emergency response services.
• Maintain up-to-date professional skills through formal training and licensure requirements.
• Contribute to Volunteers of America, Utah management activities including management meetings, leadership activities and agency initiatives.
• Perform other functions as necessary or assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A Master's degree and licensure in a social services field or any equivalent combination of education, experience, and training. Other required knowledge, skills and abilities:

• Direct experience with homeless clients.
• 3 years supervisory and administrative experience in a social service setting.
• Knowledge of mental health and substance use disorder treatment best practices.
• Knowledge and understanding of Motivational Interviewing techniques, Housing First philosophy, Stages of Change model, Trauma Informed Care principles and how to operationalize them within an emergency shelter for women.
• Ability to uphold professional boundaries, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Familiarity with Client Track/HMIS database preferred.
• Ability to move around the facility, interacting with clients for extended periods. Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver's license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS - Office of Licensing background screening and pre-employment drug screen.

Submit your resume on the career page of our website.
Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.