Clinical Assistant

Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high touch experience on their path to parenthood.

The Clinical Assistant is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey towards becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is a role for you. The Clinical Assistant position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.

We are seeking a Clinical Assistant to join our dedicated team at SRM. This is a full-time, benefits-eligible position, working 40 hours per week. The required availability is Monday - Friday, 8:30 am - 5:00 pm.

RESPONSIBILITIES:

• Administrative tasks to support the clinical team to include data entry of lab and ultrasound results, prior authorizations as needed, outside monitoring orders & filling out FMLA paperwork.
• Collaborate with the navigator/nurse navigator to send introductory portal message to new patients, along with associated preconception and diagnostics testing handouts, and send appropriate consents and training modules through Engaged MD.
• Collaborate with the navigator/nurse navigator to set up preconception and low-tech treatment plan checklists in the EMR and communicate with patients to discuss screening, process, and timeline expectations.
• Collaborate with navigator/nurse navigator to send a follow-up message to all new patients 1-2 weeks after initial appointment with resources for emotional/wellness support during fertility treatment. Assist with scheduling and questions if planned appointments are not already scheduled.
• Follow up on canceled or missed appointments and schedule straightforward Dx testing and follow-ups.
• Provide support with phone calls and portal triage, answering questions as appropriate after consultation with navigator/nurse navigator or provider.
• Establish a compassionate environment by providing emotional and psychological support to patients and patients’ families. Comfort patients by anticipating patients' anxieties and answering patients' questions as permitted.
• Assist navigator/nurse navigator with: prescriptions, including prior authorizations, as needed, and refill requests, treatment calendar creation under mentorship of the navigator/nurse navigator patient check-ins to ensure checklist compliance and to ensure treatment plans and timelines have not changed.
• Coordinate with other departments on the patient’s behalf, to get questions answered and facilitate treatment plans in the most efficient way possible.
• Follow up with patients after low tech treatment plan negative pregnancy tests, if repeat cycle not initiated, to provide emotional support.
• Follow up on all patients who have not had contact within 2 months of their last appointment.
• Assist navigator/nurse navigator in calling and documenting 6 month and 10-month obstetric phone calls, and complete cycle outcomes.
• Document patient care and instruction in patient EMR; responsible for accurate data entry daily into clinical system.
• Other duties as assigned, within scope of practice.

POSITION REQUIREMENTS

• High School Diploma required; experience in customer service or CMA preferred.
• Minimum 1 year’s experience in women’s health in a physician’s practice preferred.
• Ability to work independently as well as part of a team.
• Superior critical thinking skills.
• Ability to multi-task.
• Excellent computer skills with experience in Microsoft Office preferred.
• Ability to communicate accurately and concisely, with excellent interpersonal skills.
• Possess a strong understanding and appreciation of a diverse work environment.
• Ability to work independently and demonstrate good judgment, as well as the ability to work as a part of a multi-disciplinary team.

COMPENSATION & BENEFITS

$22.00 - $26.00 hourly

The compensation range for this position is between $22.00 - $26.00 per hour. Final compensation offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

DIVERSITY & INCLUSIVITY

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.