Clinic Manager - Obgyn

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care - a culture that has and will continue to set us apart. It's helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient's needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.
Job Summary:
Location: Medical Office Building - MWH
Address: 717 N 190th Plz. - Elkhorn, NE
Work Shift: Monday - Friday, 8:00 AM - 5:00 PM
Responsible for daily operations, staff, performance improvement, compliance with accreditation standards, budget and quality outcomes.
Manage and direct the daily operation of assigned areas and staff. Develop, implement, maintain and enforce departmental programs, policies, procedures and protocols. Ensure and maintain required documentation for compliance with safety, environmental and infection control standards and with local, state and federal regulations. Monitor compliance with standards, identify variances or inabilities to meet established targets and implement action to ensure that targets are met.
Oversees a clinic campus that has over 15 to 25 physicians and multi specialties. Manages different clinics/departments by translating the vision into the actions required. Plans, designs, implements and maintains programs, supports policies and management systems necessary to provide high -quality cost effective clinic services to the patients and physicians. Plans, designs, implements and maintains programs, supports policies, and management systems necessary to provide high-quality, cost-effective clinical services to the patients and physicians of Methodist Physicians Clinic (MPC) Heart Consultants and Methodist Cardiac and Vascular Imagining Center.
Manages all employees and activities related to the health campus.
Responsibilities:
Essential Job Functions
1. Smart Growth

• Effectively analyzes problems. Provides timely point of service resolution.
• Anticipates consequences.
• Is action oriented - takes initiative.
• Secures the organizations long-term ability to serve.
• Promotes new/innovative approaches. Implements smart systems for better utilization of resources.
• Markets the key services provided in all areas of responsibility, including working with affiliates to develop and maintain a strong working relationship.

2. Participative Decision Maker by demonstrating a desire to make an important contribution

• Promote services internally and externally.
• Liaison for referring physicians, patients and families.
• Continually enhancing the customer's experience at all Methodist Health System locations.
• Community networking.
• Regular site visits for all locations.
• Serves on various committees and attends meetings within scope of responsibility.

3. Heightened Focus on Efficiency

• Develops detailed project/task plans.
• Determines priorities/appropriately allocates resources.
• Procures resources needed to work effectively.
• Delegate authority when appropriate.
• Identifies potential problems and analyzes root causes.
• Considers relevant issues before action, including effect on all parts of the organization.
• Acts promptly and decisively.
• Develops enthusiasm for day-to-day tasks.
• Encourages the achievement of important objectives.
• Recognizes special contributions/rewards excellence.
• Maintains good working relationships outside own area of responsibility.
• Develops, implements and supports organization and department policies and articulates the information in a clear and timely manner.
• Hold regular department meetings and keep minutes.
• Meet required deadlines, i.e. complete variance reports in the time frame set.
• Implements appropriate management practices in all areas of responsibilities; to include pacer clinic, registration and scheduling, nursing services, research, pre-authorization department, medical records and billing services.
• Oversees physician scheduling processes in coordination with Customer Service Manager.
• Manages, maintains, and approves clinical supply purchasing in all areas of responsibility.

4. Improves patient care/customer service and fosters personal responsibility

• Confidentiality.
• Patient Population Criteria including age specific.
• Seizes opportunities to improve department performance.
• Sets an example with personal behavior/commitment to high standards.
• Takes responsibility for difficult, controversial decisions.
• Acknowledges decision/plan not working.
• Keeps promises/honors commitments.
• Provides clear performance expectations even with difficult messages.
• Follows through on ideas/concerns.
• Consults with supervisor and other affected parties before making major changes.
• Listens to concerns without getting defensive.
• Creates a comfortable environment for giving and receiving constructive feedback.
• Aware of how decision making affects other areas in the organization.
• Promotes collaborative relationships.
• Remains current on any internal and external issues. Responsible for delivery of quality and regulatory standards of care.
• Demonstrates appropriate understanding and maintains compliance with other governing bodies such as Joint Commission (JCAHO) Medicare, Health Insurance Portability and Accountability Act (HIPAA), and all other federal, state, and agency laws, regulations, guidelines, and professional standards in each area of responsibility as outlined by Methodist Physicians Clinic.
• Monitors and maintains Occupational Safety and Health Administration (OSHA) compliance.

5. Catalyst - selects the right people to serve our patients/customers

• Supervises to ensure effective department workflow.
• Uses organization criteria for job selection.
• Identifies/leverages others' unique strengths when assigning tasks.
• Provides and promotes opportunities for education and to develop skills.
• Provides extra instruction or coaching by one-to-one mentoring.
• Prevents high-impact staff departures when possible.
• Identifies candidates for succession planning and prepares candidates for promotional opportunities.
• Proactively identifies and resolves conflict.
• Is fair in negotiating solutions to conflict, using tact and sensitivity.
• Facilitates open communication and joint decision-making.
• Effectively develops pride in department achievements.
• Is sympathetic/supportive.
• Aware of how area of responsibility affects others.
• Completes performance evaluations and/or corrective action. If does not possess the same or similar education/licensure, facilitates co-evaluation completion with expert.
• Is present for all engagements and punctual.
• Ensures staff compliance in accordance with policies, position, and regulatory requirements.

6. Demonstrates Fiscal Responsibility - utilizes human, material, fiscal resources of assigned department(s) within budgetary guidelines or within acceptable budget variances.

• Assists in preparing a realistic budget within established guidelines.
• Assists in the development and implementation of cost saving process changes or alternative products or procedures.
• Demonstrates in-depth knowledge of revenue drivers.
• Ensures budget compliance and takes corrective action when variances are identified.
• Implements a budget based master scheduling and staffing plan for assigned department(s).
• Adjusts staffing on an as needed basis to meet patient care needs and budget target.

7. Directs responsibilities of all department supervisors and physicians to ensure effective department workflow by conducting performance appraisals, approving merit/salary increases, planning/directing employee work, training, coaching, counseling and hiring/terminating.
8. Prepares departmental budgets to ensure adequate resource allocation by monitoring expenditures and comparing actual expenses/revenues from previous year's budget with new budget estimates.
9. Assists patients to facilitate customer service by answering questions, taking complaints and/or handling matters according to policies/procedures.
10. Oversees daily operations to ensure efficiency by monitoring department activities, production and facility maintenance, communicating with physician and staff regarding questions and suggestions and setting organizational and staff goals.
11. Attends physician and supervisors monthly staff meetings to provide information by updating/relaying essential information and answering any questions for physicians or supervisors.
12. Conducts supervisory staff meetings to provide information by preparing agenda, distributing meeting minutes, relaying/updating essential information and discussing operational issues.

• Staff meetings held a minimum of 6 times per year.
• Agenda and meeting minutes prepared and distributed for every meeting.

Schedule:
8a-5p
Job Description:
Job Requirements
Education

• Successful completion of annual mandatory education requirements.
• High school degree or General Educational Development (GED) required.
• Bachelor degree in a health care administration, business or related field preferred.

Experience

• 3 to 5 years of progressively more responsible experience in area(s) of expertise. Health care experience-preferred.
• 3 years previous supervisory/managerial experience in a health care facility required.

License/Certifications

• Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.

Skills/Knowledge/Abilities

• Able to organize and perform multiple tasks, problem-solve and prioritize work assignments.
• Advanced interpersonal relationship and customer service skills required to effectively communicate with staff, physicians, administrators, patients, visitors and vendors.
• Ability to mentor, supervise, delegate and evaluate.
• Interpersonal relationship skills to interact in a sensitive way in delicate and/or complex situations, to lead teams and to make effective presentations to colleagues and other constituencies.
• Knowledge of clinic operations required.
• Strong skills in Microsoft Office, including Word, Excel, and Outlook, required.
• Strong verbal communication skills for positive interaction with staff and physicians required.
• Able to read, write, and comprehend various written reports and documents required.
• Able to travel to various locations required.

Physical Requirements
Weight Demands

• Medium Work - Exerting up to 50 pounds of force.

Physical Activity

• Occasionally Performed (1%-33%):
  • Balancing
  • Climbing
  • Crawling
  • Crouching
  • Kneeling
  • Sitting
  • Stooping/bending
  • Twisting
• Frequently Performed (34%-66):
  • Carrying
  • Distinguish colors
  • Keyboarding/typing
  • Lifting
  • Pulling/Pushing
  • Repetitive Motions
  • Standing
  • Walking
• Constantly Performed (67%-100%):
  • Grasping
  • Hearing
  • Reaching
  • Seeing/Visual
  • Speaking/talking

Job Hazards

• Not Related:
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Rare (1%-33%):
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Mechanical moving parts/vibrations
  • Explosives (pressurized gas)
• Occasionally (34%-66%):
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Equipment/Machinery/Tools

About Methodist:
Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.
Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.