Clinic Administrative Assistant

Big Stone Therapies is currently seeking a Clinic Administrative Assistant to join our rehabilitative therapy team at our Annandale Health and Community Services Clinic. 

Our Therapy clinic is located at 500 Park St.  E. in Annandale. We are looking for the right fit! This position will be full-time, 40 hours per week. Monday - Friday 8:00a - 4:30p with a 30- minute unpaid daily break. It will work closely with the older adults and seniors to make to make an impact in the Annandale Community. 

Gain skills and knowledge of the inner workings of a physical therapy private practice!

Job Duties:

Scheduling 

• Schedule new referrals.  Gather and verify demographic and insurance information.
• Schedule, reschedule, and cancel patient appointments as required.  
• Monitor patient schedule to maximize productivity.   
• Perform patient appointment reminder.  
• Provide instructions to patients to ensure they are prepared for appointments.   
• Resolve scheduling conflicts as they occur.
• Assess staffing needs for high and low census times.  
• Communicate with therapists about schedules, patients, and any changes 
• Schedule all other non-patient care time.  (Meetings, care conferences, PTO, etc.)   

Customer Service 

• Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.   
• Courteously receive and respond to incoming telephone calls and emails. 
• Maintain the appearance of the clinic space.   
• Maintain confidentiality and security of Protected Health Information. 

Other 

• Assist with marketing and social media platforms
• Scan, fax, and print documents.   
• Clean/sanitize clinic areas as required.   
• Orders supplies and maintain stock levels as required. 
• Maintain patient charts.   
• Opening and closing duties.  
• Attend meetings as required.   
• Other clinic duties as assigned.  

Qualifications:

Education 

• Require high school graduate or equivalent. 
• Prefer two-year degree in a related field.   
• Prefer previous experience in a medical office setting or other customer service-related field.    

Skills 

• Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.   
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner. 
• Excellent phone etiquette and in-person customer service abilities. 
• Able to adapt and thrive in a changing and fast paced environment.  

Applications will be accepted through Friday, March 1st, 2024, or until the position is filled.

You will receive a confirmation email once your application has been submitted.  

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