Supervisor - Medical Administrative Assistants - Emergency Medicine

Responsible for the overall management, coordination, and performance of Medical Administrative Assistants. May also be responsible for managing leads, assistant supervisors, Administrative Assistants, medical staff assignment coordinators, education program coordinators, and others, potentially across multiple locations. Provides daily leadership, task direction, orientation, education, mentoring, and operational problem solving to staff. Responsible for quality and service expectations and adherence of institutional and departmental policies, procedures, processes, guidelines, and best practices of staff under their supervision. Accountable for appropriate staffing to meet the needs of the work unit, knowledgeable in workforce planning requirements, and ensures the appropriate onboarding and training processes are applied to new hires including developing training plans and reinforcement of skills. Identifies and analyzes operational/practice improvement opportunities, develops ideas for improvements, and implements changes. Able to effectively utilize resources to solve problems. Routinely spends a large percentage of time performing clinical and non-clinical administrative support tasks, and exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Applies expertise to perform a variety of clinical and non-clinical administrative assistant support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through. Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient. Exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously. Is accountable for ensuring accuracy and completeness through attention to detail. Accuracy and thoroughness in all patient-related activities is critical. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role.

Position requires a high school diploma or G.E.D. with a minimum of six years’ experience in an administrative support role or a one-year degree/diploma in an administrative, business, or medical-related program with a minimum of five years’ experience in an administrative support role or an associate’s degree in an administrative, business, or medical-related program with four years’ experience in an administrative support role or a bachelor’s degree in an administrative, business, or medical-related program with two years’ experience in an administrative support role. Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business-related software to produce databases, spreadsheets, presentations, etc. Demonstrates leadership and organizational skills, and ability to communicate effectively with others. Prior management experience is preferred. Individuals without relevant medical education or experience will be required to successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background. Possess high-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication, and the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment. Demonstrate effective and appropriate decision-making, judgment, and confidentiality, attention to detail, and follow-through. Experience with coordination of meetings, travel, and expense management. Proficient application of English grammar, punctuation, and sentence structure. Prefer work-related experience within the last ten years. None required.