Client Care Representative / Client Support

Corporate Coffee Systems is a leading New York metropolitan coffee and refreshment supplier which provides a world-class product line and the latest technology to bring that coffee-house feeling to its clients in the tri-state area. We specialize in a full line of name brand refreshment products and business supplies that you can trust. Socially responsible, environmentally friendly and a leader in customized solutions to meet your coffee and refreshment needs.

We are seeking a dedicated and experienced individual for the role of a full-time Client Care Associate (Customer Service) position. This position will play a pivotal role in delivering excellent customer service, significantly impacting on our customer relationships and satisfaction.

Reporting to the Client Care Manager at our Westbury, NY location, the Client Care Associate will be Responsibilities include (but not limited to) answering incoming client calls, taking orders, arranging service calls and problem-solving client issues. This position also provides a great opportunity and potential for additional commission-based compensation.

If this sounds like something for you – then we’d like to meet you at Corporate Coffee Systems!

Experience/Qualifications:

· Minimum of 1 Year Call Center Customer Service experience (in a refreshment and/or office supply is a plus).

· Excellent oral and written communication skills, with ability to follow instructions.

· Professional telephone etiquette.

· Ability to resolve low-priority issues without supervision.

· Eagerness to continually increase your knowledge and understanding of Corporate Coffee Systems products, their functionality and use.

· Working knowledge of MS Office applications, including Excel and Outlook.

· High-energy, flexible, self-starter, hands-on, and comfortable working individually and in a team environment.

· Hours are Monday – Friday, 8:30am – 5:00pm

Offered Benefits include: Medical, Dental, Vision, STD, LTD and Life insurances, Paid Time Off, Paid Holidays, 401K plan, plus company match.

CCS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. EOE. No Agencies or phone calls please.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person