Client Success Manager

Description:

We are seeking a dynamic and results-driven Client Success Manager to join our team. The ideal candidate will have a strategic mindset, excellent communication skills, and a passion for delivering exceptional customer experiences. As a Client Success Manager, you will be responsible for ensuring the success and satisfaction of our clients, identifying opportunities for Blue Margin to support our clients’ strategic objectives, and cultivating long-term customer relationships.

We are seeking a candidate to work as a full-time employee in our local office in Fort Collins.  

Please note that we are interested in every qualified candidate who is eligible to work in the United States.  However, we are not able to sponsor visas.

Client Success at Blue Margin:

The mission of the CSM team is to keep our clients happy and loyal, which is vital for retaining and growing our recurring revenue model. As a member of the team you would:

• Help our clients achieve their data goals
• Build strong and trusting relationships with clients
• Provide proactive support and education on how to get the most value from our offering
• Collect and share client feedback to improve our product(s)
• Collaborate with other internal teams to promote Client Success across BMI
• Continuously strive to become an expert on Client Success best practices

Responsibilities:

• Lead discussions with clients to understand their business objectives and align our services to support their goals
• Build and maintain strong relationships with clients, becoming a trusted advisor and advocate for their needs
• Act as the primary advocate for the client within Blue Margin, conveying their needs, feedback, and suggestions
• Promote value through exceptional customer interactions
• Review and address customer complaints and concerns
• Develop and maintain a data initiative backlog for each client to ensure continual alignment on priorities and demonstrate achieved business outcomes
• Proactively identify and pursue contract renewal and expansion opportunities
• Manage the administration of client contracts for renewals and expansion
• Use CRM tool to track expansion opportunities and support accurate visibility into the existing client deal pipeline
• Support internal capacity management by reporting on the demand from assigned client portfolio
• Lead cross-functional internal meetings to ensure collaboration, alignment, and progress
• Contribute to the continuous improvement & advancement of Client Success as a discipline within Blue Margin

Skills & Qualifications:

• Bachelor's degree or equivalent professional experience in Business, Marketing, or a related field
• Proven experience in customer success, account management, or related roles
• Excellent communication, negotiation, and interpersonal skills
• Customer-centric attitude and a passion for delivering exceptional experiences
• Strong understanding of business strategy and project management principles
• Interest in analytics, business intelligence, data engineering, and / or AI
• Proficiency in using CRM and work management tools
• Ability to work effectively in a cross-functional and dynamic environment
• Strong organizational and time management skills

Salary and Benefits:  

• This is a full-time position with a starting salary range of $65,000 - $85,000, commensurate with experience and qualifications
• Benefits include health, dental and vision insurance, short- and long-term disability, matching 401(k), health club stipend, paid vacation, sick leave, and a bonus structure

Our Culture:  

• Company Core Values: Commit to Quality, Embrace Transparency, Choose to Be Positive, Be Efficient/Systematize, Pursue Learning, Be Generous
• We believe that in-person interaction is vital to solid work relationships, and we cater lunch every Friday
• Weekly personal and professional development programs for all  
• Hybrid work option available: most employees have the option of working remotely on Wednesdays and Thursdays
• Teamwork—we maintain company-wide interaction and communication
• Entrepreneurism – we want everyone on our team to be eager to adapt and evolve with our advancing business. We are looking for someone who is comfortable wearing more than one hat

Work Environment and Physical Requirements: 

This position may require minimal physical effort including lifting materials and equipment of less than 10 pounds. This position requires viewing a computer screen more than 80 percent of the time. The job will take place in a normal office environment with controlled temperature and lighting conditions. This position may require some travel and occasional participation in off-site functions.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Volunteer time off

Ability to Relocate:

• Fort Collins, CO 80524: Relocate before starting work (Required)

Work Location: Hybrid remote in Fort Collins, CO 80524