Client Services Specialist

Who We Are:

Nadel, an internationally renowned creative marketing, promotional products & merchandise solutions company (www.nadel.com) is seeking a Client Services Specialist for our headquarters in Culver City, CA.

You will join a company that has the feel of a start-up, but with the stability of an established business. Founded over 60 years ago, Nadel continues to be a leader in its industry. We do what we love, and we love what we do! From the moment we wake up to the moment we fall asleep, our goals are simple: To design and produce dynamic materials for our clients.

Work with us and you’ll quickly find that we are different…in a very good way. Our unique culture starts with our goal to be great. We’re not just here to help our clients’ success – we’re here to help them transform their businesses. Simply put, our services are marketing oriented, rather than product oriented. At Nadel it’s about more than just printing logos on products; it’s about problem-solving, exceeding client goals and objectives, and always delivering on target and within budget.

You can expect:

• Entrepreneurial environment
• Focus on innovation + customer value
• Dynamic, work-hard, play-hard collaborative culture
• Career development opportunities

Benefits Package includes: Medical, Dental, Vision, Life, AD&D, Short and Long Term Disability Insurance, 401K with employer match, Flexible Spending, EAP, Paid Holidays, Sick and Vacation time.

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The Basics:

The Client Services Specialist serves as the main liaison for communications between Nadel (JNI) and their designated clients. You will work on a wide variety of projects in a fast-paced environment. The ideal candidate must have a high level of energy and professionalism, think critically, feel confident and comfortable handling multiple tasks, and not be afraid to ask questions. They must also have excellent customer service skills, strong written/verbal skills, be extremely detail-oriented, and have a positive can-do attitude.

What You’ll Do:

• Work directly with Branding Consultants (sales team), internal e-commerce team, Clients, and Vendors to ensure proper creation of websites, ongoing customer service, and inventory management.
• Decide on product visuals/artwork and store functionality/needs and provide direction to internal and external Creative Departments and store website design teams.
• Update layout of online stores at the request of the client (e.g. banners, images, renaming of product, the addition of new product, etc.)
• Maintain impeccable Quality Control by working hand-in-hand with internal and external warehouse teams to ensure the product is not damaged upon warehouse, customer, or client receiving said product.
• Manage inventory by ensuring quantities on hand are accurate, setting up “triggers” to identify products with low stock, and working with Branding Consultants for approval on product reorders.
• Constantly monitor product sales and inventory numbers, analyze trends and draw conclusions to determine product reorders, best-selling categories, determine invoices on purchases and warehousing fees, and other actions by running and analyzing month-end reports.
• Create custom reports for the sales team and clients as requested, edit reports as needed and make suggestions for alternative reports based on store and program analysis.
• Coordinate with internal teams to resolve billing and technical issues and confirm Client expectations are being met.
• Provide updates on order status, ensuring a timely and accurate experience from start to finish. Troubleshoot any problems and provide alternative solutions if necessary.
• Deliver professional, friendly, and timely service to Clients and their employees, addressing any issues and providing problem resolution.
• Provide timely feedback to Sales and e-Commerce teams regarding any service failures or customer concerns. Work through problems and suggest solutions whenever possible.
• Perform other related duties as assigned.

What You Have:

• Two years of experience in a customer service role delivering superior service with a friendly and approachable attitude.
• A strong aptitude for numbers and problem solving, high attention to detail, and you are analytical, organized & quality-driven.
• Ability to absorb new product knowledge quickly and a desire for continued learning.
• Excellent listening skills with a high level of initiative and follow-through.
• Microsoft Outlook, Word, and Excel proficiency is a must. Excel Skills must be intermediate or better.
• Experience with HTML is a plus.

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health savings account
• Parental leave

Schedule:

• Monday to Friday

Ability to Relocate:

• Culver City, CA 90230: Relocate before starting work (Required)

Work Location: In person