Veterinary Client Service Representative

Our Horizon Veterinary Specialists team understands that each of our patients is a well-loved member of someone’s family and as such, we treat each pet as our own. In times of high stress, we are committed to supporting our clients in making timely and sometimes difficult decisions by being sensitive to both the patient’s and the client’s needs. We have a high performing team that values collaboration, education, and quality care. We have supportive management and an amazing culture based on compassion with a family feel. Horizon Veterinary Specialists values a team approach and we welcome individuals who possess:

• clear communication with empathetic and compassionate delivery
• problem solving skills
• a positive attitude
• strong critical thinking skills
• follow-through
• the ability to multitask
• accurate and detail oriented
• able to compassionately work with people in various emotional states
• computer proficient
• professionalism
• thrive in a busy environment
• teamwork!

A Client Support member works closely with our team to provide our clients a positive experience. This customer service-oriented position is best suited for individuals who enjoy interacting with and helping people. They will be expected to communicate accurately, directly and efficiently to get client and patient needs met. Scheduling is done over a 24 hour period.

Duties of this position include:

• answering phone calls
• interacting with clients in person and over the phone
• delivering messages to doctors and clients effectively and timely
• maintaining cleanliness of the front office
• scheduling appointments
• accurate documentation in the medical record
• fielding calls and inquiries from referring veterinary facilities

Interested candidates should have familiarity with Windows based computer programs, handling financial transactions, and routing phone calls. It is preferred that persons wishing to join our Client Support team have a minimum 2 year of customer service-related experience, as well as a high school diploma or G.E.D.

We offer competitive pay and benefits including:

• Paid Time Off
• Highly subsidized health insurance plans
• Dental, Vision (Employee paid)
• Employer paid Short-term, Long Term Disability, and Life Insurance
• Uniform
• Employee Discounts
• Flexible shifts / work schedules

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