Client Services Specialist

Job Description:

We are actively seeking a motivated Client Services Specialist to join our driven, growing team. This pivotal role focuses on delivering superior customer service, both face-to-face and via phone while driving our sales efforts to achieve a minimum goal of securing 30 new monthly evaluations. The ideal candidate will excel in communication, have a proactive approach to customer engagement, and have a proven sales or customer service track record.

About Competitive Edge Physical Therapy:

Located in San Jose, Competitive Edge Physical Therapy is at the forefront of providing innovative and effective physical therapy and sports performance services. Our commitment to excellence drives us to offer world-class care to our clients, enhancing their wellness and mobility. Our welcoming facility and skilled professionals create an environment where every client’s health goals are within reach. Competitive Edge has been the leader in using 3D motion and biofeedback technology for the last eight years to improve client outcomes while providing a fun and engaging experience. 

Key Job Responsibilities:

• Act as the primary contact for new and existing clients at the front desk and via phone, delivering exceptional service that reflects our clinic’s core values.
• Manage incoming calls from new leads with the goal of securing evaluations while also making outbound calls for online inquiries, post-event follow-ups, and long-term client nurture aimed at reactivations.
• Achieve and maintain a minimum target of 30 new monthly evaluations through effective lead management and conversion strategies.
• Guide potential clients through our services and the benefits of physical therapy, facilitating their journey from initial contact to the first appointment.
• Perform administrative tasks, including scheduling appointments, maintaining client records with high accuracy, and handling payments.
• Work closely with the physical therapy team to ensure a smooth and unmatched client experience.
• Participate in regular team meetings and contribute to enhancing our customer service and sales processes.

Requirements:

• A proven track record in customer service, sales, or a related field, with experience meeting or exceeding sales targets.
• Exceptional communication skills, capable of engaging effectively with a diverse client base.
• Strong organizational skills, with the ability to multitask and prioritize in a dynamic environment.
• Competence in basic computer operations and willingness to learn new systems.
• A positive, results-driven attitude and commitment to team success.
• High school diploma or equivalent; further education in sales, marketing, or related field is a plus.

Benefits:

• Compensation $20 - $30/hr - Commensurate with experience
• Part-time or full-time
• A collaborative and supportive workplace culture that values personal and professional development with dedicated weekly training
• Professional development opportunities weekly 
• Medical premium stipend (full-time)
• 3% retirement plan matching 
• Two weeks PTO and time off from Dec 24th-Jan1st (full-time)

How to Apply:

Are you ready to contribute to the health and well-being of our community through exceptional customer service and sales efforts? We invite you to apply to join our growing team at Competitive Edge Physical Therapy.

Join our team at Competitive Edge Physical Therapy and make a real impact in people’s lives. We’re excited to meet our next team member!

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