Client Services Representative I

Job Title: Client Services Representative I

Department: Client Services

Reports To: Client Services Manager

FLSA Status (Check all that apply):

☐ Exempt Salary ☒ Non-Exempt Hourly

☐ Commission Only ☐ Other:

Supervises: N/A

Job Description Updated:

Shift: 8:30a-5:00p M-F

Salary Range: $19.00-$25.00

Position Summary:

The Client Services Representative I is an entry level position into the Client Services Department and is responsible for assisting the Client Services Representative II. They represent Compu-Mail to our customers by promoting our value and dedication through assisting in achieving customer objectives with on-time and high-quality service. The Client Services Representative I will report directly to the Client Manager. The Client Services Representative I will be required to communicate with other departments to receive and deliver necessary information relating to projects. The Client Services Representative I is responsible for assisting in reviewing and understanding the specific requirements pertaining to manage projects based on client instructions. It will be the Client Services Representative I’s responsibility to take clients instructions and assist in generating supporting documentation through our internal processes and departments. The Client Services Representative I must follow all procedures, meet deadlines, and assist in seeing projects all the way through completion to ensure consistency for other departments and on-time delivery with high-quality results.

Essential Functions:

• Assist in creating orders.
• Balance customer specific project inventory.
• The ability to manage multiple projects at different stages.
• Assist in meeting and managing customer deadlines.
• Provide guidance and advice in-regards to the project and the customer expectations to internal and external partners.
• Investigate and solve customer problems, including finding alternatives to support the quality standards and timelines agreed upon to the customer.
• Develop, maintain, and distribute accurate and consistent job instructions to production.
• Maintain/improve skillset through ongoing training.
• Report generation.
• Additional responsibilities and duties may be assigned.

Education and Experience:

• A High School Degree, GED or an equivalent combination of education and experience in lieu of degree

Knowledge, Skills, and Abilities:

• Proficient in Microsoft Office and Excel.
• Knowledge of document processing.
• Excellent communication skills both written and verbal.
• Demonstrate excellent interpersonal /relationship skills.
• Proficient analytical, decision making and problem solving.
• Excellent prioritizing and time management skills.
• Ability to handle and manage complex details.
• Ability to follow standard operating procedures.
• Self-Starter

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and sit for long periods of time.

The employee is required to regularly reach with arms and hands. Hands and fingers frequently perform repetitive motion, including typing/keying tasks.

Occasionally the employee will lift and/or move up to 20 pounds.

This job requires close vision, peripheral vision, depth perception and the ability to adjust focus. Employee is required to regularly talk and hear.

The above job description is not a contractual or binding document, nor does it alter the employment at-will status. It is provided as a guide to the types of essential duties required to be performed. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in business requirements.

Compu-Mail is an equal opportunity employer. Compu-Mail recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law.