Client Services Representative 2024 Hire

Foundation Software, a leading national developer of construction software and recognized as one of Northeast Ohio's top workplaces, is actively seeking Client Services Representatives to join our exceptional team. As a Client Services Representative, you will play a crucial role in providing software help-desk support to our valued clients. We offer comprehensive training on our accounting and project management software, fostering an environment where you can enhance your technical and critical thinking skills.

Responsibilities:

• Respond to client inquiries received via phone, fax, or email, addressing issues, answering questions, or providing assistance on software use or implementation.
• Spend 3-4 hours daily on the phone resolving client issues.
• Track client issues using call-center software and document details accurately.
• Collaborate with internal departments to report and address technical issues clients may be experiencing.
• Maintain expertise in software, new modules, and relevant industry factors.
• Adhere to all department and company standard operating procedures.
• Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
• Perform other duties as assigned.

Skills Required for Success:

• Proven ability to provide top-level support to customers and associates.
• Excellent communication and critical thinking skills.
• Superior organizational skills and the ability to work effectively as a team member.
• Ability to independently address complex situations while following established protocols.
• Working knowledge of Microsoft Word and Excel.
• Detailed and accurate record-keeping skills.
• Basic math skills: accounting skills are a plus.
• Salesforce or other CRM software knowledge is a plus.

Career Development: As our Client Services Representatives grow, they will have opportunities to work on special projects and develop a path into other positions within the company.

This position is ideal for candidates with intermediate computer skills who are eager to learn and advance their technical and critical thinking skills.

If you are looking for a challenging and rewarding opportunity in a dynamic work environment, we invite you to apply and become a valuable part of our remarkable and resolute Client Services team.