Client Services Representative

Salary: $18.48 - $27.72 Hourly
Location : Chaska Government Center, MN
Job Type: Full-Time
Job Number: 02606
Division: Public Services
Department: IT-Client Services
Opening Date: 01/02/2024
Closing Date: 1/16/2024 4:30 PM Central
JOB SUMMARY
Under the direction of the IT Office Manager, the Client Services Representative performs varied and complex administrative, technical and program coordination support services for both the internal and external Carver County customer. This position handles sensitive information and maintains a high level of confidentiality. The Client Services Representative must possess excellent customer service skills and be flexible and adaptable to workload and assignment changes.
TYPICAL DUTIES AND RESPONSIBILITIES
• Handles sensitive information, including preliminary budgets, salary and benefit data, and court case information with discretion and in compliance with the MN Government Data Practice laws.
• Assists with the printing of large-scale and frequently complex print and copy projects utilizing light production duty multi-function devices and digital print server software.
• Prepares, scans, indexes, and verifies a variety of county documents using an electronic document management system.
• Supports external customers in person, by phone and electronic inquiry, dispersing information as requested.
• Processes incoming and outbound mail and inbound deliveries accurately and in a timely manner.
• Creates and maintains various internal files for use by the Client Services team.
• Provides notarial services.
• Performs other comparable duties of a like or similar nature as assigned.
MINIMUM QUALIFICATIONS
• High School Diploma or G.E.D
• Two (2) years experience in an administrative support role
or
• Equivalent combination of education and experience necessary to perform the essential functions of the position
SCORED EXAMINATION PROCESS
All applications will be screened for minimum qualifications, scored and ranked. The highest ranked candidates meeting minimum qualifications will be recommended for the scored oral examinations (interviews). Final selection for the position will include successful completion of oral interview(s), reference checks, background investigation, and pre-placement physical.
01
Do you have a high school diploma or GED?

• Yes
• No

02
Do you have at least 2 years of education and/or experience in an administrative capacity necessary to perform the essential functions of this positon?

• Yes
• No

03
Do you have experience scanning and indexing documents in a records information system using a high capacity scanner?

• Yes
• No

04
Do you have any experience operating light print production printers or multi-function copiers in a Print Center Environment?

• Yes
• No

05
Please select the areas where you have at least 2 years of experience. Please ensure the job history portion of your application supports your answer.

• Answering a multi-line phone system
• Processing incoming and outbound mail
• Using a desktop computer in a Microsoft environment
• I don't have any of the above experience

06
Which of the software applications below are you able to use at at least a beginner level? Select all that apply:

• Microsoft Word
• Microsoft Excel
• Microsoft Publisher
• Microsoft Outlook
• Microsoft Teams
• Adobe Acrobat Pro
• SharePoint
• None of the above

Required Question