Client Services Manager

About us

Beverly Hills Rejuvenation Center is a medical spa opening soon in the Westfield Topanga Mall in Woodland Hills.

Our work environment includes:

• Modern office setting
• State of the art facility and equipment
• Spacious, luxurious and comfortable atmosphere
• Cutting edge technology, FDA approved and clinically proven to deliver outstanding results with minimal downtime, side effects, or risks.

Our tagline:

Do you want to look and feel younger, fresher, and energized? Look no further than Beverly Hills Rejuvenation Center in Woodland Hills! Whether you want to reduce wrinkles, improve skin elasticity, remove unwanted hair, or just relax with a spa session, Beverly Hills Rejuvenation Center has everything you need to achieve your dreams.

Beverly Hills Rejuvenation Center uses the latest state-of-the-art facilities and equipment to ensure maximum safety, effectiveness, and comfort. Its spacious and comfortable center is designed to offer a relaxing and luxurious atmosphere where you can unwind and enjoy your treatment. Its cutting-edge technologies are FDA-approved and clinically proven to deliver outstanding results with minimal downtime, side effects, or risks.

Overview:

We are seeking a highly motivated and experienced Client Services Manager to join our team. As a Client Services Manager, you will be responsible for overseeing and managing the relationships with our valued clients. You will play a key role in ensuring client satisfaction, driving sales, and providing exceptional customer service.

Duties:

General

 Oversee and manages all areas of the business.

 Keep Area Manager and/or Medical Director promptly and fully informed of all issues (e.g., adverse events, client or staff concerns, and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.

 Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with Beverly Hills Rejuvenation Center policies and procedures.

 Maintain a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.

Sales

 Accountable for meeting all sales goals.

 Adhere to company standards and service levels to increase sales and minimize costs, including inventory, utility, and labor costs.

 Create a structured business plan every month to hit set sales goals and develop team members accordingly.

 Oversee additional key metrics to support the success and profitability of the business, including service mix, margin analysis, and client demographics.

Client Service

 Ensure positive client service in all areas.

 Respond to complaints, taking all appropriate actions to turn dissatisfied clients into return clients.

Operational Responsibilities

 Meet weekly with the leadership team, Medical Director and other decision makers within BHRC.

 Accountable for all facility maintenance and cleanliness.

 Ensure all services are rendered in accordance with BHRC policies and procedures.

 Ensure all clients receive a proper consultation and treatment recommendations based on their individual needs and desired outcomes.

 Ensure that proper security procedures are in place to protect employees, clients, and company assets.

 Ensure accurate inventory reports and enforce inventory control procedures.

 Ensure a safe working and client environment to reduce the risk of injury and accidents. Complete incident/accident reports promptly in the event that a client or employee is injured or patient has an adverse reaction to a product or treatment.

 Manage all daily activities involving staff and client care, assuring the highest level of service for all clients.

 Investigate and resolve complaints concerning services.

Personnel

 Provide direction to employees regarding operational and procedural requirements.

 Interview employees. Direct hiring (as laid out in BHRC New Hire Process), supervision, development and, when necessary, termination of employees.

 Conduct orientation as laid out in the BHRC onboarding process.

 Assess training needs and schedule training appropriate for each staff member’s needs.

 Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.

 Maintain an accurate and up-to-date plan of staffing needs. Prepare schedules and ensure that the center is staffed appropriately all hours of operation.

 Ensure all HR policies are enforced.

 Attend and maintain all staff training, relevant to their role, in meeting federal and state law requirements of a medical office, such as HIPAA, CPR, OSHA, CLIA

Marketing

 Create monthly specials in collaboration with management and marketing.

 Monitor competition by gathering current marketplace information on pricing, products and new service

offerings.

 Hold special events in collaboration with vendors.

 Convert leads into clients. Ensure all client leads are promptly contacted and proper follow up is completed and recorded.

 Oversee grassroots & B2B efforts, including tracking of clients generated through grassroots marketing.

Manager’s Daily Responsibilities:

 Create a plan with Area Manager to meet or exceed daily revenue target.

 Prepare payroll including payment of commissions and bonuses.

 Prepare reports and submit to upper management for review.

 Assure all staff is on point with their assigned duties.

 Review Time Clock Report to assure accuracy and submit in timely manner for payroll.

 Review clinic schedule to assure all appointments are scheduled correctly and efficiently.

 Assure accuracy of all invoices and receive/record all payments according to BHRC policies.

 Create and manage employee schedules and calendar.

 Maintain an adequate stock of clinic supplies.

 Clear and consistent communication with clinic staff to achieve clinic standards in a positive and harmonious environment.

 Generate money-saving ideas.

 Complete inventory count and resolve all discrepancies.

 Promote an organized, positive, and motivating work environment.

If you are a results-oriented individual with a passion for delivering exceptional client service, we would love to hear from you. Join our team as a Client Services Manager and take your career to the next level!

Job Type: Full-time

Pay: $78,484.00 - $85,787.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Canoga Park, CA 91303: Relocate before starting work (Required)

Work Location: In person