Client Services Associate || 29068

Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title:Client Services Associate

Position Type: Full time – Regular

Shift: 9am - 5pm M-F

Pay: $22/hour

Job Summary: We are looking for a customer-oriented service staff. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Essential Functions & Responsibilities:

• Coordinate workflow within the team, including prioritizing jobs and share duties with associates.
• Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures.
• Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.
• Ensure service levels are clearly communicated, understood, and performed by on-site staff.
• Create a positive atmosphere of professionalism and support.
• Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
• Position may require individual to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients.
• Understands basic information on core service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-aways.

Key Skills:

• Excellent planning, prioritization and organizational skills
• Proven experience in high volume/fast paced environment
• Computer proficiency in email environments, MS Word/Excel or similar programs
• Relevant industry specific certificates a plus (MQC, CMDSM, etc.)
• Detailed oriented
• Can work independently as well as in a team; great collaboration skills
• Proactive, self-motivated
• Ability to work independently and take initiative; takes the lead on projects and tasks
• Proven leadership experience a plus
• Adaptive to change

Minimum Qualifications:

• 18 Years of Age or Older
• High School Diploma or GED
• Minimum 1 year of customer service experience

Physical Requirements:

• Required to stand, sit and/or walk for long periods of time with or without accommodations
• Repetitive motion is required; may require twisting/bending/climbing
• Lifting up to a maximum of 50 lbs. or the maximum allowed by current State law with or without accommodations

Prior Helpful Experience May Include:

• Familiarity with office equipment and procedures
• Supervisory experience

Pay Disclosure:

"The pay range for this position is $22/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person