Client Service Representative - Ideal Veterinary Hospital

Our practice is excited to add another Client Service Representative to our team! Ideal is a great place to work! We currently have a great team that is willing to embrace and train new staff members. We have weekly staff meetings, employee feedback is welcomed. We are looking for an individual who is good at communicating, organization, and multi-tasking, and who is ready to work in a fast-paced environment. The ideal candidate would have at least 1-2 years' previous experience in veterinary medicine.

Pay: $12-$15 p/hr depending on experience

Operating Hours: M-F 7:30AM-6:00PM, Saturday 9:00AM-1:00PM, Sunday - CLOSED

Possible schedule expectations: 4, 8 hour days and 1-2 Saturdays per month.

We are proud to offer our full-time teammates comprehensive benefits:

• Medical, Dental, and Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k) with match
• Scrub tops provided
• Flexible schedule
• Pet care discount

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

• Full or part-time
• Ability to work on weekends
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Ability to lift patients up to 25 pounds; ability to lift patients over 25 pounds with assistance
• Practices OSHA safety techniques including proper PPE

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Veterinary: 1 year (Preferred)

Ability to Commute:

• Oak Ridge, TN 37830 (Required)

Work Location: In person