Client Service Representative - Fairview Animal Hospital

Our practice is excited to add another Client Service Representative to our team! We are looking for an individual who is good at communicating, organization, and multi-tasking, and who is ready to work in a fast-paced environment. The ideal candidate would have at least 1-2 years' previous Veterinary experience (preferred). Medical reception experience will be considered as well as Strong work history with customer facing role.

Hours of Operation: Monday-Friday 7:30 am-5:30 pm; Saturdays 8:00 am-1:00 pm

Pay range: $14.50-$15.50/hour based on experience.

We are proud to offer our teammates comprehensive benefits:

• Medical, Dental, and Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k) with match
• Personal pet care discount
• Scrubs provided
• CE allowance for licensed technicians
• Flexible schedule

Essential Functions:

· Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.

· Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.

· Processes cash, checks, charge card payments and credit account payments.

· Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.

· Assists in the updating of client/patient files, as needed.

· Prepares and sends client correspondence.

· Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.

· Performs a backup of the computer system on a regular basis, as directed.

· Performs and oversees the performance of posting daily business.

· Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.

· Answers incoming telephone calls applying proper telephone etiquette.

· Presents clients with medications, instructions, new client kits and any other take home items.

· Handles emergency situations with great care, patience, and following established clinic policies and procedures.

· Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Previous veterinary medicine experience
• High school diploma or equivalent
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Practice OSHA safety techniques including proper PPE
• Computer skills, MS office applications, etc.

Job Type: Full-time

Pay: $14.50 - $15.50 per hour

Expected hours: 33 – 38 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Veterinary: 1 year (Preferred)

Ability to Commute:

• Maryville, TN 37801 (Required)

Work Location: In person