Client Service Representative

Position Summary

The Mental Health Intake Specialist aids the admissions process by coordinating tours and facilitating all admissions into all levels of care with potential residents, families, referral sources and treatment team. The Mental Health Intake Specialist coordinates all initial admission paperwork appropriate for resident’s level of care. Mental Health Intake Specialist assists in the discharge process by providing resource information to the clinical team and coordinating the refund of the resident bank account.

Position Responsibilities

Essential Responsibilities

1. Welcomes resident, family, and referral sources on the day of admission and completes all admission paperwork as indicated, per admissions process.
2. Schedules and coordinates tours and communicates about all levels of care to potential residents, families, and referents.
3. Acts as the “concierge” to ensure that the admissions process proceeds smoothly.
4. Maintains relationships with business development team while staying apprised of resources in their regions.
5. Coordinates refund of resident bank account upon discharge.

Additional Responsibilities

1. Abides by all company policies and procedures.
2. Understands the services provided by company.
3. Strong customer service skills are essential to all internal and external customers.
4. Performs other duties and projects as assigned.

Benefits Offered for full time positions

Healthcare, dental, optical, flexible spending account, Health Savings account, $15k life insurance no cost to you, 2-weeks’ vacation, 1-week sick time, critical illness, hospital indemnity, life/AD&D, long-term disability, short-term disability, employee assistance program, there is more dependent upon the position. 

ISJP123

Minimum Requirements

Education and Experience

• Bachelor’s degree preferred.
• Minimum of three (3) years’ experience in case management.
• Minimum of one (1) year experience in the mental health field preferred.
• Requires valid State Driver’s License.

Physical Requirements

• While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors
• Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate
• Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time

Skill Competencies

• Must be able to communicate effectively with clients, families, doctors, clinical team as well as insurance providers.
• Excellent verbal and written skills
• Demonstrates a high level of follow through
• Demonstrates commitment to the mission, vision, and values of Renaissance Health Care, Smoky Mountain Lodge.

Renaissance Health Care, Smoky Mountain Lodge. provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment.Renaissance Health Care, Smoky Mountain Lodge reserves the rights to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.”