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We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.Overview:
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
The Client Service Manager for Carrier Practice role is 100% remote, and would require minimal travel.
Responsibilities:- May manage 25+ routine/moderately complex clients.
- Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients.
- Primarily focused on delivering exceptional service to all clients within book.
- Solves common issues, identifies client concerns/opportunities and drives solutions with limited guidance.
- Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common Client Service (e.g., banking, reports, etc.) providing leverage to his/her manager.
- Develops client trust and confidence.
- Renews own accounts of low to moderate complexity with limited assistance.
- Organizes and leads effective group meetings on behalf of client (claims reviews).
- Facilitates discussions effectively, selling value of AJG services. Perceived as critical link between client, management and claims operations.
- Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics.
- Obtains data through internal tools and manipulates to identify trends and meaningful information for clients. Executes and presents analysis results proficiently.
- Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed.
- Stays current on company and industry developments.
Required:
- Bachelor's degree and 3 years related experience (account management, Client Services, etc.).
- Solid understanding of risk, insurance, and claims.
- Often travels for client needs (e.g., claim reviews, stewardship discussions).
Preferred:
- Strong working knowledge of GB products and services.
- Has completed training and/or certification courses to demonstrate knowledge in these areas.
- Able to travel approximately 30% - 35%. Industry designations highly preferred.
Behaviors:
- Proficient in Excel and PowerPoint. Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Navigates nearly all sensitive situations with poise and confidence.
- Confident when communicating, often gets point across. Prioritizes work effectively.
- Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client.
- Understands drivers of risk, key individuals within the company and industry/competitor developments.
- Can discuss client's business beyond claims.
- Robust understanding of risk, insurance and claim industry information and trends.
- Knows what to look for and why in given industry.
- Creates positive team environment for others, including adjuster team members.
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Additional Information:Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
