Client Service Concierge

Professional Objectives: To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Check-out and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the Safahla boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and overall revenue targets.

Position Activities and Responsibilities:

• Displays masterful /spa experiences and menu
• Able to maneuver through the software program quickly and effectively
• Accurately enters point of sale data
• Efficient at lead management
• Efficient at making Discovery Session and Glow Up reservations, check-in and check-out
• Familiar and knowledgeable with Safahla boutique inventory
• Assists with merchandising and maintaining the Safahla boutique
• Assists with inventory management and other organizational tasks
• Promotes Safahla services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data
• Provides gracious Safahla tours to visitors that lead to sales
• Maintains a beautiful physical environment within the Guest Relations area
• Great phone management skills
• Greets and checks guests in and out
• Facilitates effective workflow for technical team
• Maintains a polished professional image
• Assists other support team members when asked
• Attends all in-house training and commits to outside continuing education
• Attends and participates in all Daily Success Planning meetings and other general and team meetings
• Participates in all aspects of marketing/special events planning and execution
• Prepares promotion presentation and display
• Mentors/trains new team members to help them grow
• Professional guest communication
• Maximize revenue generation for both treatments and retail
• Maintains a smile at all times
• Performs opening and closing duties
• Able to handle unsatisfied guests
• Monitors performance and achieve targets
• Asks for Social Media likes, Google reviews and testimonials
• Informs team members of cross-marketing opportunities
• Treat all team members professionally

Desired Qualifications:

• Experience in front line guest service (hospitality and retail highly desired)
• High school diploma or college
• Computer skills and aptitude for mastering medi spa/spa software
• Good selling abilities
• Flexible schedule
• Professional image with gracious, warm, and genuine personality
• Skin care knowledge and understanding of the menu
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics:

• Strong guest service orientation
• Cheerful, upbeat personality
• Enjoys team environment and interaction with co-workers
• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self-esteem
• High energy, able to work in fast-paced environment
• Good sense of time management
• Good sense of humor
• Self-motivated, driven and passionate about Safahla
• Seeks out knowledge and enjoys learning/strives for professional growth

Additional Abilities:

Knowledge and good skills in Safahla equipment/machinery: Phone, computer, printer/scanner, iPads, credit card machines

Performance Measures & Expectations:

• Guest check-in process
• Guest check-out
• Call and lead management – success rate
• Professional team communication
• Strong contribution to the team and Safahla
• Elegant image and appearance
• Maintaining boutique and managing inventory
• Work ethics

Revenue targets:

• Safahla boutique sales targets established monthly
• Safahla service volume target established monthly
• Safahla gift card sales target
• VIP sales targets
• Number of Discovery Sessions
• Upgrades and VPG target
• Number of referrals
• Number of reviews

Other

Job Types: Part-time, Contract

Pay: $15.00 - $18.00 per hour

Schedule:

• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to Relocate:

• Corning, NY 14830: Relocate before starting work (Required)

Work Location: In person