Address
Form of workAt Response Inc., we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Service and Customer Support Team. Their determined efforts in providing our clients with excellent customer service have overall improved the quality of our client relations. With our client's upcoming expansion, we are looking to extend our Client Service and Customer Support Team. If you are team-spirited, share a passion for cultivating relationships, and have a desire to assist others, then the Client Service Associate role was made for you!
Responsibilities of a Client Service Associate:
- Establish and maintain long-lasting business and client relationships
- Identify, troubleshoot, and provide clients with resolutions to their issues and concerns
- Maintain open communication between our clients, their consumers, and our Client Service Associate Team
- Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
- Provide clients with an individualized purchasing experience and the utmost customer service
- Coordinate with sales team to ensure process orders are completed and installation dates are set
- Document client's contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Service Associates
- Collaborate with fellow Client Service Associates, and other Customer Support and Sales team members so that all sales targets are met
The Ideal Candidate as a Client Service Associate:
- High School Diploma or equivalent certification required
- Bachelor's Degree in Business Administration, Communications, Marketing, or other related fields preferred
- 1-3 years of experience working in Client Service, Customer Support, Hospitality, Sales, or other related fields preferred
- People-oriented and passionate about building relationships
- Charismatic and personable demeanor that transpires to fellow Client Service Associates and other Customer Support team members
- Results-driven and self-motivated to improve interpersonal skills
- Practices active listening and is empathetic to client's concerns
- Solution-oriented and takes initiative in resolving unexpected challenges
