Company

Moody's - 3.6See more

addressAddressAtlanta, GA
type Form of workFull-time
salary Salary$45,900 - $64,700 a year
CategoryRetail

Job description

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

*FULLY REMOTE POSITION LOCATED ANYWHERE IN THE U.S.-PREFERABLY IN THE MIDWEST/WEST*

Role/Responsibilities:

The Client Service Associate is responsible for providing superior Customer Service as the first point of contact for Moody's Analytics’ customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering.
  • Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.
  • Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.
  • Identify sales and up-sell opportunities for the business.
  • Understand and provide constructive feedback on the client experience to the business.
  • Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
  • Answer client questions, resolve issues and complete specific client requests.
  • Identify product issues; triage, resolve and/or escalate for resolution.
  • Facilitate interaction between Moody's Analytics clients and Moody's analysts or economists.
  • Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.

Qualifications:

  • Bachelor’s degree in Finance, Business, or Economics. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service.
  • Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
  • Exceptional communication and critical thinking skills.
  • Proven experience in a customer service role or contact center would be beneficial but not essential.
  • Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.

For US-based roles only: the anticipated hiring base salary range for this position is $45,900 to $64,700, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet
Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.

Refer code: 7928140. Moody's - 3.6 - The previous day - 2024-01-27 00:03

Moody's - 3.6

Atlanta, GA
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