Client Relations Specialist

Join Our Growing Team as a Client Relations Specialist!

We are expanding and looking for a dedicated Client Relations Specialist to contribute to our dynamic team. This is a non-customer-facing position with no cold calls and unpleasant customers. The work involves communicating with clients via email, chat, and phone.

Pay: $18 per hour

Company: Real Res, LLC

Location: 6801 Palisades Park Ct, Suite #2, Fort Myers, FL 33912

Job Type: Full-time (40-hour workweek)

Schedule: Monday – Friday (8:30 am – 5:00 pm), with the ability to work a hybrid schedule after 6 months of employment. The hybrid schedule is three days in the office and two days remote (T-TH).

Job Overview:

As a Client Relations Specialist, you will be responsible for fostering strong and mutually beneficial relationships with our clients. Your primary objective is to ensure that clients have a positive experience with our company and to address any questions, concerns, or issues promptly and professionally. You will be the main point of contact for clients, serving as an advocate for their needs and facilitating effective communication between them and our company.

Key Responsibilities:

• Client Relationship Management: Foster trust-based relationships with clients, understanding their needs and preferences.
• Client Communication: Respond to client inquiries professionally via email, chat, and phone.
• Issue Resolution: Address and resolve client issues while collaborating with relevant departments.
• Client Onboarding: Facilitate smooth onboarding for new clients and provide necessary assistance.
• Client Feedback: Gather feedback to improve services and enhance the client experience.
• Documentation: Maintain accurate client records in our system.
• Client Education: Educate clients on services, updates, and resources available.

Qualifications:

• High School Diploma or GED required.
• 2+ years of office experience.
• Previous experience in customer service is required.
• Excellent interpersonal and communication skills.
• Strong problem-solving and organizational abilities.
• Proficiency in relevant software applications and CRM systems.

Benefits and Perks:

• Paid training.
• Medical insurance is provided by the company.
• Voluntary dental, vision, and insurance options.
• Paid time off, including holidays, bereavement, etc.
• Employee Assistance Program (EAP) offering counseling and support.
• Opportunities for career development through an online learning platform.

If you are a client-focused, detail-oriented individual with excellent communication and problem-solving skills, we invite you to apply for the Client Relations Specialist position at Real Res.

Why Us?

REAL RES is a Real Estate Property Research provider. We have been in the industry for over 20 years and are considered one of the most trusted sources for Municipal Lien Searches and HOA/Condo Estoppel Certificates Nationwide.

REAL RES is known for providing fast, reliable service for Real Estate title support (residential and commercial properties) with a 100% satisfaction guarantee and a $1 million E&O Insurance Policy.

Our staff plays a crucial role in providing that service by adhering to our core values which are Reliable, professional, dedicated, and Good Character.

If you are looking for a meaningful career, we hope you will consider REAL RES. As an employer, we promise to provide you with a mission-driven purpose in which you can help others achieve the American dream of homeownership through the exceptional work you perform.

To learn more about REAL RES, please visit our website at www.realres.com.

REAL RES is an Equal Opportunity Employer and promotes a Drug Free Workplace.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work
• Office

Application Question(s):

• How many years of customer service experience do you have?
• Does the initial hourly wage of $18 for this role, which is non-negotiable, align with your minimum salary expectation?
• Does the hybrid schedule, available after six (6) months of employment for this position, align with your expectations?

Education:

• High school or equivalent (Required)

Ability to Commute:

• Fort Myers, FL 33912 (Required)

Ability to Relocate:

• Fort Myers, FL 33912: Relocate before starting work (Required)

Work Location: Hybrid remote in Fort Myers, FL 33912