Client Navigator

 

* Manages a caseload of approximately 25 clients who present complex needs or require help navigating multiple systems. Clients will represent multiple life stages, from youth to adults to seniors. Navigator will also welcome clients, engage with staff and serve as a key member of the Catholic Charities community in the north and northwest suburban region.
* Receives referrals from local program teams, mission engagement colleagues, and parish and community-based organizations. Conducts intakes and assessments to determine their needs. Prioritizes clients' needs and creates individual or family service plans with short- and long-term goals to help clients achieve more self-sufficiency.
* Coaches and helps clients to advocate for needed supports and services (such as rent assistance, utility assistance, counseling, etc.). Promotes client's empowerment and self-sufficiency by educating them about community resources and how to use them.
* Monitors client's progress to ensure they are on track to reach stabilization and are receiving the services they need.
* Connects clients with resources both within Catholic Charities and outside of Catholic Charities.
Works cooperatively with others to ensure clients receive needed services on a timely basis.
* Knowledgeable about programs offered across Catholic Charities, and by other providers in the region; builds relationships with those organizations to facilitate referrals and support of clients where appropriate. Works with the Charities Hub, Regional Operations Directors, and other Client Navigators to ensure Catholic Charities has updated information about services and partners in the assigned region.
* Maintains and/or ensures up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing, or accrediting bodies.
* Bilingual (English and Spanish) strongly preferred.
* Works on other projects as assigned by supervisor or agency leadership.

 

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
Kneel and move from sitting, bending, kneeling or standing multiple times a day.
Push and pull objects up to 30 pounds.
Climb up and down up to 3 flights of stairs at a time.
Lift up to 30 pounds.
Additional Requirements:

 

Other Requirements Comply with program and/or Agency requirements related to (check all that apply).
XBackground check, including any program specific requirements.
Physical examination
TB Testing
Drug Testing
XDriver's License and reliable transportation
XAgency-specified automobile insurance
Additional Requirements:
* Bilingual (English and Spanish) strongly preferred.
* Must possess strong interpersonal skills and compassion in working with clients facing difficult situations.
* Must be able to work collaboratively with other Catholic Charities programs and external partners.
* Must show initiative and creativity in identifying external resources that can help clients and connecting clients with those resources.
* Must be a problem-solver and a self-starter who can effectively manage an active case load.

 

Immediate Supervisor: Regional Operations Director
Directly Supervises: N/A
Indirectly Supervises: N/A

 

Education and Experience Requirements:
Relevant Education:
Preferred: Master's Degree
Minimum: Bachelor's Degree

 

Relevant Experience:
Preferred: 3 Years
Three years' experience in human services, social work, or related field.
Minimum: 1 Year
Internship in human services, social work, or related field.

 

Certification/Licensure:
Preferred: N/A
Minimum: N/A