Client Experience Specialist I

Dominion Payroll is hiring a Client Experience Specialist I in Nashville, TN!

If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.

Reasons you should join Dominion Payroll:

• Rock solid industry leader for HCM and payroll and original partner in the iSolved Network
• An Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country
• Renowned for 99% customer retention with industry leading Net Promoter Score
• Proprietary, web-based technology that provides competitive advantages
• Locally owned and operated
• Phenomenal opportunities for advancement. Opportunity(s) to learn a lot of subsidiary functions such as tax, finance, benefits, etc

Here's what you'll do day-to-day:

• Handling inbound client requests including email tickets and calls regarding payroll and HCM technology service issues and requests.
• Responsible for the flow of day-to-day operational needs such as (but not limited to): payroll reminders, adding payroll related codes, assisting in basic payroll processing, troubleshooting timecard or time clock issues, assisting in the setup and maintenance of accrual plans, payroll corrections and assisting in and needs related to payroll/HCM technology services.
• Responsible for working with clients to complete projects including report building, setup of accrual plans, and tax corrections.
• Checking in with team and managerial staff surrounding open items such as tickets, calls or projects to assist in correct prioritization.
• Maintaining up-to-date knowledge of the system and current practices surrounding its use.

Here's what we're looking for:

• Outstanding verbal and written communication skills required
• Associate's Degree with one to two years of experience in payroll, HR, benefits administration, financial institution, or equivalent combination of education and experience
• Exceptional organizational skills and multi-tasking abilities along with attention to detail and a high degree of accuracy
  • You are hungry to learn, humble enough to listen, and forming deep relationships is one of your greatest strengths.
• Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
  • Community: We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.
  • GSD: Get Shit Done! Start right now and don't stop. We are never done.
  • Rise Above: Expectations, disagreements, ego, challenges - push yourself to become the best version of you.
  • Passion: Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.
  • Create Culture: Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.
  • DP No Se Vara: Never get stuck. We find a way or make a way.
  • Excellence: Don't let good be the enemy of great. Every single thing that you do matters!

Company Perks: 

• We are a hybrid workforce