Client Executive

Fujitsu Frontech North America Inc.

Job Posting

Client Executive – Retail Self-Checkout Solutions

Western Region - USA

Non-Exempt/Exempt: Exempt

Job Status: Full-time

Location:Works from home in the Western Region - United States, travel required. Corporate office in Irvine, CA

EEO Job Classification: Sales Workers

Reports To (Position): SVP, Sales & Marketing

SUMMARY

The Client Executive will focus on sales of Retail Self-Checkout hardware & software solutions in various retail vertical market segments – with heavy focus on Grocery, Convenience, and Drug Store Chains. Secondary focus on the sales of other Fujitsu products and solutions (i.e. Biometric /PalmSecure, RFID, etc.).

Target commission plan is $30-60k/year

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the position include, but are not limited to;

• Responsible for heading up the expansion of Self-Checkout products and solutions with new accounts in assigned territory, as well as continued expansion with existing clients
• Build and maintain relationships with existing clients to increase sales & market penetration of Fujitsu products/solutions
• Provides support, information and guidance to customers; researching and recommending new opportunities; recommending profit and service improvements.
• Devise and implement the strategy for meeting sales performance targets
• Develop business plan(s) to target Self-Checkout product and solution prospects, including; determining prospects business requirements and how Fujitsu products/solutions meet/exceed these requirements
• Sales lead generation and qualification, follow through, cold call initiation
• Close business after completion of qualification including: price negotiations, distribution, logistics, and customer satisfaction
• Post-sales support / ongoing technical support and product life-cycle management
• Identify key selling points and associated value-add proposition
• Weekly use of Salesforce automation tools to track progress and report goals
• Weekly use of official company social media accounts (LinkedIn, Twitter, Facebook, etc.) and personal business social media accounts (i.e. LinkedIn) to promote the company, products and sales
• Manage key accounts
• Customarily and regularly exercises independent discretion and judgment
• Regular work site attendance

Other Duties and Responsibilities:

• Monitor and report on sales performance analytics
• Maintain a strong understanding of competitive positioning and offerings
• Act as the point of contact for clients
• Resolve problems and handle complaints in a timely manner
• Remain in frequent contact with the clients within your territory to understand their evolving needs
• Adhere to company policies, ISO requirements, safety, and quality
• Support continual improvement efforts
• Additional responsibilities as assigned. This job description is not intended to be all-inclusive. Other, reasonable and related duties may be assigned to meet the ongoing needs of the organization

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Account management and associated customer project management skills to assist prospects and clients during their product development cycle thru general product release
• Clear understanding of the product development stages and being proactive in propelling the projects to completion
• Comprehensive understanding of customer applications and requirements in a multitude of markets and applications
• Excellent presentation, communication and negotiating skills
• Understanding of sales performance metrics and the sales cycles
• Ability to build relationships at many different levels of companies
• Perform quality work within deadlines with or without direct supervision
• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments at all levels within the organization.
• High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks.
• A professional image, high level of integrity
• Must be capable of managing multiple priorities effectively and be able to identify and recommend best course of action from several alternatives
• Interact professionally with other employees, customers, and suppliers
• Ability to analyze detail and perform structured decision-making on a daily basis.
• Strategic thinking in account planning and management to apply the long-term company vision
• Social media skills for information gathering and marketing support
• Ability to develop solutions to a variety of problems of moderate to large scope and complexity using company or departmental policies as guidelines

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. S.) from four-year college or university; and a minimum of one year of related industry experience and/or training; or equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS

Valid (clean record) Driver’s License, in state of residence

COMPUTER SKILLS

Demonstrate ability to effectively use computer and applicable computer software. Advanced knowledge of Excel, Word, Adobe, PowerPoint, and Outlook required. Experience with SalesForce.com a plus.

LANGUAGE SKILLS

Demonstrate ability to read, comprehend, and respond appropriately through written or verbal form when required; ability to demonstrate tactfulness when communicating, to include internal communication with staff members of all levels; ability to effectively communicate with a variety of audiences; ability to analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

OTHER SKILLS AND ABILITIES

Proven Account Management skills required in order to create, maintain and enhance customer relationships. Technical competence (understand software, hardware, networks, etc.).

TRAVEL

The Client Executive must be able and willing to travel (up to 30%) meeting and supporting customers and potential customers as required, both domestically and internationally. Willing to travel by plane to locations in other states/countries. Valid Passport/Driver’s License/Real ID is required at all times for this position.

Employment with Fujitsu is considered to be at-will, which means that both the employee and Fujitsu Frontech North America Inc. (“FFNA”) are free to end the employment relationship at any time for any reason, with or without cause. This provision can only be changed or revoked in a formal written contract signed by the CEO of FFNA, and cannot be changed by any express or implied agreement based on statements or actions by any employee or supervisor. Even though the job duties, title, compensation, and benefits, as well as the Company’s personnel policies and procedures, may change from time to time, the at-will nature of employment will not change.

We are an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local laws.