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Within our Client Maintenance roles team you are responsible for the operational support, governance, and remediation of new and existing Client Data, as well as for the processing, documentation, verification, and maintenance of client accounts. Serving the Private Bank, CWM, and JPMA lines of business, individuals in Account Maintenance roles provide subject matter expertise to the front office, client service, and other cross-functional partners.
Job responsibilities:
- You will support full service wealth clients/advisors and self-directed Client Data and documentation for CWM, JPMS, and PB
- Principal duties include reviewing and approving the brokerage Account Maintenance service requests in accordance with FINRA rules and industry regulations
- Leverage risk management mind-set to review and validate Client Data and relevant legal and/or governing documentation
- You will support the digital brokerage services with straight through processing and accepting or rejecting client service requests
- Foster a culture of continuous improvement; analyze processes and identify opportunities for automation and/or tactical solutions to solve for gaps to enhance end to end operating model
- Critical thinker, ability to exercise independent judgment in resolution of moderate to complex issues and escalate issues for resolution
- You will participate in internal research projects and special client assignments as the opportunities arise for licensed individuals
Required qualifications, capabilities and skills
- FINRA Series 7 and 24 licenses required.
- Minimum 5 years of experience in financial services, preferably in investment related roles, with a focus on customer service and support preferred
- General knowledge of brokerage industry regulatory requirements. Ensure compliance with all department and regulatory (AML, SEC, DOL, FINRA, etc.) requirements
- Ability to think creatively, transform ideas and recommend/implement process improvements. Plus exceptional customer service mentality
- Exceptional communication skills and be able to collaborate effectively across all levels of the organization
- Proven interpersonal, team-oriented skills, results oriented team player
- Strong sense of accountability and ownership to drive best practices around the quality, risk and controls process
Preferred qualifications, capabilities and skills
- Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred
- Strong knowledge of Data Analytic and Visualization tools, Signavio, Altreyx, Xceptor is a plus
- Ability to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business needs and requirements. Analytical approach to problem solving.
- Accuracy and high attention to detail, excellent follow-through
If you join AWM Operations, you will be part of a diverse and inclusive team that plays a critical role in supporting our clients, delivering for our business and empowering our employees to do their best work.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
ABOUT USWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
