Client Coordinator (Part-Time)

• Greets clients and visitors into the clinic by standing and extending a warm welcome
• Answers the phone, and can accurately manage multiple client priorities (troubleshooting calls, schedules, and clinic operational activities)
• Provide world class customer service to establish and maintain relationships with clients to ensure overall satisfaction while growing and retaining clients
• Manage treatment book schedules through assisting clients with scheduling needs and schedule optimization
• Assists client by checking them in and out including payment management
• Provides clinic tours as needed to new clients
• Actively recommend, promote, educate, and sell medical aesthetic services and products

• Verifying client information, medical history, and confirming purpose of visit in accordance with protocols
• Chaperone services as needed
• Ensures clinic email is reviewed and handled accordingly
• Maintains cleanliness of clinic, organizes, including cleaning of treatment rooms, stocking
• Assist in inventory intake and recordkeeping, ordering supplies
• HIPAA protected record keeping, including creation of medical charts, filing, storage management and archiving
• Adheres to professional standards, policies, and procedures; and federal, state, and local requirements
• Maintain professional and collaborative relationships with clients, leadership, and sales teams to achieve company goals and personal performance goals
• Other Clinic duties as assigned

• High School Diploma or equivalent
• 1+ years of sales and or customer service experience in a retail, restaurant or related in-person environment
• Working knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM)
• Proven track record of creating excellent customer experiences
• Ability to multitask and prioritize client experience, with clinic operational duties
• Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information
• Ability to gain a working knowledge on products and services to assist with client questions
• Rapid learner with the ability to grasp concepts and protocol
• Maintaining a professional appearance and demeanor at all times
• Ability to work in dynamic, fast paced environment, and keep up with a high volume of activity and continuous growth/change
• Clear and engaging communication skills, including effective written and oral

Why Ideal Image?

Compensation:

• Competitive compensation and bonus opportunities

Comprehensive benefits:

• Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts
• 401k Plan with Employer Match
• Employer-paid life insurance and short term disability

Paid time off:

• Company paid holidays and vacation days

Additional benefits:

• Discounted cosmetic services for employee, family, and friends
• Cosmetic products discount
• Amazing company culture
• Rapid growth opportunity
• And more!

Ideal Image is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.