Client Care Specialist

The FruitGuys is America's premier provider of farm-fresh fruit to businesses nationwide. TheFruitGuys pioneered the "fruit at work" concept in San Francisco in 1998 to help companiesprovide healthy options to employees during their workday. Today, The FruitGuys has regionallocations across the U.S. (each with next-day delivery of fruit in environmentally friendly crates),local networks of small family farms, hunger-assistance groups distributing our producedonations, and above all, a commitment to our customers' 100% satisfaction.

Your day to day could look like:

• On the front line of our customer service team, you will answer all incoming phone calls and emails with a helpful and upbeat attitude
• Resolve customer issues or complaints via phone and email in a timely manner
• Process new orders or changes to orders efficiently and accurately
• Make outgoing phone calls to customers to confirm that they are happy with their service
• Upsell customers
• Collaborate with Customer Service Manager to monitor accounts that require special attention
• Prepare pricing proposals for potential customers and follow up with sales leads
• Capture sales leads and hand off to appropriate sales representative
• Assist customers with basic billing questions
• Respond to general customer inquiries

Your Impact:

• Your commitment to keeping customers happy helps grow healthy businesses and keeps our business thriving!
• You will proactively communicate across teams to guarantee our customers have an amazing fruit experience and look for solutions to ensure the customer is 100% satisfied!
• Your meticulous attention to detail contributes to efficient running operations and keeps our customers coming back!

Qualifications:

• Customer service/and/or retail experience
• Excellent verbal and written communication skills and phone etiquette
• Positive, cheerful and creative personality
• Great attention to detail and strong follow through
• Ability to juggle between multiple priorities
• Motivated to take initiative and be proactive
• Highly organized
• Reliable & dependable
• Possess strong commitment to teamwork
• Willing to learn new technologies

Proficient with the following computer programs:

• Gmail
• Google Suite
• Experience with Netsuite or similar ERP software

What we’ll do for you:

Feed you with free, fresh produce weekly. Provide a fun, respectful work environment full of

talented and diverse people. Give you the opportunity to express your ideas and effect real

change in the business. And we encourage you to have a life outside of work because happy

and healthy employees are the best employees.

Schedule:

2 Week Training : Monday through Friday, 8:00 am to 4:30 pm

Regular schedule: Monday through Friday, start as early as 6:00 am.

Compensation and benefits:

Starting pay set at $22.00/hr

Health, dental, and vision benefits, paid holidays, paid time-off and 401K plan are provided.

The FruitGuys is an EEO employer.