Client Care Coordinator

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Client Care Coordinator
Location
Cleveland
Facility
Cleveland Clinic Main Campus
Department
Managed Care-Finance
Job Code
U99861
Shift
Days
Schedule
8:00am-5:00pm
Job Summary
Job Details
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The Client Care Coordinator helps match patients with the healthcare services that are right for them and supports current patients and clients with their ongoing healthcare needs. The Client Care Coordinator demonstrates outstanding customer service skills and use of evolving technology to manage a wide range of patient needs and requests, to include patient intake, connection to appropriate resources, navigating the Cleveland Clinic Health System network and coordinating care.
The Future Caregiver is someone who:
• Can schedule and manage tasks effectively.
• Is experience with conflict resolution and problem-solving.
• Has written and verbal communication skills.
• Has teamwork and motivational skills.
• Has experience working with patients and explaining programs.
This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:

• Handles inbound and outbound communications (phone and email) for new and returning patients.
• Educates new patients about their options, articulate key features and benefits for several Cleveland Clinic programs and identify new ways we can help them.
• Manages patient retention outreach (phone and email).
• Recommends services, schedule appointments, and ensure all materials are provided to the patient for the appointment to ensure a seamless experience.
• Coordinates and maintains data base systems to track the patient journey and adherence to operational goals.
• Collaborates with the team to ensure we deliver a high-quality client experience.

Education:

• Bachelor's degree in business or related field.

Certifications:

• None required.

Complexity of Work:

• Requires working with patients, clinical leaders, cross-functional teams, and third parties on a regular basis to support patient workflow.
• Detail-oriented with strong analytic skills.
• Excellent verbal and written communication skills.
• Excellent organizational, prioritizing and time management skills.
• Ability to work in a fast-paced environment.
• Ability to work well both independently and as a part of a team.
• CRM experience is valued.

Work Experience:

• Minimum of two years relevant experience.
• High School diploma/GED and six years of healthcare experience may substitute the degree requirement.
• Associate's Degree and four years of related healthcare experience may substitute the degree requirement.
• Healthcare experience is preferred.
• Epic experience preferred.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to operate a computer and other office equipment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment (PPE) as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities