Client Care Coordinator

Want to make a difference every day?  Like to solve puzzles?  Have excellent Customer service abilities? 

Join Visiting Angels Columbus West, an award-winning Home Care Company, as a Care Coordinator!  We are searching for an additional Care Coordinator to work with our clients to provide quality home care services.  This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by matching caregiver skills/talents with client needs.  Must be able to multi task at a high level and be able to "fit" and change schedules together as needed. 

• Conduct prospect client assessments to determine care needs

• Develop and oversee plans of care for clients. Make ongoing revisions as needed.

• Serve as an advocate for the client by communicating with other healthcare service personnel and community-based service providers, as delegated.

• Perform meet and greets to introduce new caregivers to clients.

• Conduct supervisory visits as needed, complete documentation, and update internal records

• Schedule caregivers to meet client scheduling and care needs

• Conduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction 

• Counsel caregivers to meet client and company expectations

• Recognize and reward good job performance and promote caregiver recognition

•  Understand recruitment and retention needs and the existing recruitment market environment and caregiver pool

• Perform reference and criminal background verifications for potential employees. 

• Schedule and complete interviews for potential caregivers applicants 

• Ensure all new hire documentation (BCI report, TB test results, etc.) is collected, signed off on by the HR Manager and filed in the New Hire file. 

• Prepare for and facilitate a portion of New Hire Orientation.

• Organize and maintain file systems in compliance with office policies and regulations. 

• Utilizing various social media platforms, ensure robust social media presence to enhance reach of recruitment efforts and engage with potential caregivers and clients.

• Timely copying and filing of appropriate caregiver and client documentation.

• Develop and maintain positive relationships with clients, their families, and caregivers 

• Occasional paid on call responsibilities

We Offer: 

• Life /work balance
• Excellent pay with bonuses
• Paid time off
• 401K
• Free AAA membership with roadside assistance
• M- F work schedule (occasional paid on call responsibilities)
• Supportive fun work environment
• Experienced, tenured co workers 

To be considered: 

• Prior nursing, client assessment, training, hiring and/or scheduling experience preferred.
• Nursing degree, LPN or STNA license is a huge plus!
• Ability to listen and communicate clearly fluently and diplomatically.
• Present a well-groomed image that reflects the professionalism of the business.
• Able to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Work independently and proactively with minimum direction or supervision
• Proficient with Microsoft Office, scheduling systems, and other healthcare industry-related software
• Pass a thorough background screening and have excellent employment references.