Client Care Agent (Legal)

Client Care Agent

About Us:

Legacy Capital Services offers comprehensive administrative and logistical support to a rapidly expanding national consumer rights law firm. Our success is rooted in an unwavering commitment to delivering exceptional client experiences in an environment built on collaboration, inclusion, and teamwork.

Job Summary:

The Client Care Agent must be a friendly, optimistic, empathetic advocate to clients receiving the firm’s consumer rights representation and is a key component to creating a professional “client comes first” experience. This position requires a high level of professionalism, courtesy, and appropriate attire. Qualified candidates must be experienced at problem solving, have a high moral standard, be patient with clients, and extremely reliable. This role includes comprehensive training to support professional development and growth within the firm.

Responsibilities:

• Manage inbound client calls and emails.

• Accurately and thoroughly input and maintain sensitive client information and interactions.

• Assist attorneys in identifying legal documents. (On-going training provided)

• Research and case management.

• Analyze client needs and identify solutions to resolve concerns.

• Work closely with legal, documents, payments, reputation, and retention teams to foster a collaborative and efficient work environment with the firm’s San Diego, Orange County, Summerlin offices, and Washington D.C. offices.

Requirements:

• Strong and clear verbal and written communication skills to interact with clients effectively.

• Must speak fluent English. Spanish a plus.

• Must have a basic understanding of consumer debt. (On-going training provided)

• Must be caring and understanding of clients that need a helpful voice.

• Strong ability to multi-task and solve problems.

• Proficiency in using client management software. (On-going training provided)

• Enthusiastic and dynamic personality with high motivation.

• Ability to thrive in a fast-paced environment.

• Exhibit a high degree of initiative, independence, and critical thinking.

• High level of accuracy, follow-up, and attention to detail.

• Experience in legal or similar field a plus.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Las Vegas, NV 89144: Relocate before starting work (Required)

Work Location: In person