Veterinary Client Care Representative - Part Time

Warm Hearts Pet Hospital is looking for a part-time Client Care Representative to join our team! Warm Hearts is located in Henderson, NV, a suburb of Las Vegas recognized for its high quality of life. We are a full veterinary service hospital caring for dogs, cats, rabbits and many other small companions. We are equipped to handle surgical, dental, laser, wellness, and boarding care. Our staff understands how important the human-animal bond is so we are committed to ensuring the highest level of support, information, and service to our clients and patients. Warm Hearts prides themselves with longevity among the staff and providing a friendly and fun work environment.

Position Overview: As a Client Care Representative, you will play an important role in the day-to-day operations with Warm Hearts Pet Hospital. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service tasks in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills!

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct calls accordingly
• Schedule and confirm appointments
• Check patients in the hospital according to schedule and prepare patient files
• Record and obtain medical records
• Keep lobby and reception areas organized and neat
• Obtain deposits and other payments from clients
• Process credit applications
• Use email system
• Must be able to lift and/or move up to 25 pounds

Qualifications and Skills:

• Must have 1 year of experience performing above duties
• High School Diploma/GED
• Knowledge of basic veterinary procedures, terminology, and products
• Excellent communication skills with the ability to empathize and connect with clients
• Strong organizational skills and attention to detail for maintaining accurate records
• Proficiency in using computer systems and software for appointment scheduling and record-keeping

Available Schedule: Part-time position, must be available on Saturdays

• We are open: M-F 8am-6pm
• Starting January we will be open on Saturdays from 8am-12pm
• Closed Sundays

Benefits We Offer:

• Competitive compensation commensurate with experience ($15.38 per hour)
• Health, dental, and vision insurance
• 401k + company match
• Paid time off
• Continuing education opportunities
• Professional development support
• Mental health assistance
• Employee discounts on veterinary services
• Scrub allowance
• Energetic and dedicated culture!

Apply today! We look forward to hearing from you!

Warm Hearts Pet Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.

Job Reference ID: CPP-0000205