Client Account Representative

Client Account Representative - Sacramento, CA

Compensation: $22 - $24 per hour

Overview: Nexus HR is looking for candidates who are driven to become part of a dynamic, diverse, and inclusive international marketing agency committed to supporting the success of its clients.

Client-highlighted qualifications - 3 years of experience working in a business-to-business, customer service or administrative capacity.

About the Job:

We’re hiring a dynamic Client Account Representative for our digital marketing team. You’ll work directly with our clients (other companies) and departmental leads across various marketing channels to deliver marketing campaigns that build their businesses. Our client success team members are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth that a passionate people-person craves. You bring the drive, energy, and commitment to provide world-class service. Join a team where you’re encouraged and expected to be your best.

We’re a company of high-achieving marketing professionals teaming up to make a difference in global business and our local communities. Passionate about service quality, exceeding expectations, and continuous improvement, we deliver the marketing that builds a buzz.

Duties and Responsibilities:

• Build relationships with our clients to better understand their unique needs and concerns
• Research, analyze, and review client competitors to leverage fellow team leads’ expertise in the client’s niche
• Fulfill requests and answer questions for internal and external clients via phone or electronically
• Provide excellent customer service to both internal and external clients
• Manage customer portfolios and organize workflow to meet clients’ time frames and demands in an expedited manner
• Communicate with team leads to ensure deadlines and client expectations are met
• Data entry of client projects and requests into the team’s project management system (ClickUp)
• Navigate between multiple client projects quickly and accurately for streamlined success
• Recommend process improvements where applicable
• Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services

Qualifications:

• At least 3 years of experience working in a business-to-business customer service or administrative capacity (SAAS or tech preferred)
• At least 2 years of experience in a marketing-related role preferred
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong research skills
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to switch task
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Excellent verbal and written communication skills is required
• ClickUp, Google Suite, and HubSpot experience is preferred
• Ability to work in office full time in Sacramento, California is required

Benefits:

• Dental
• Vision
• Medical
• 401k
• Paid Leave
• Others